Client Services Voice - Team Manager (Stirling)

Ss&C Technologies Holdings; Stirling; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexibility — Hybrid work model

Professional development reimbursement

Competitive holiday scheme

Competitive staff benefits

Diversity & Inclusion

Hands-on training

Job summary

SS&C Technologies Holdings in Stirling is seeking a Client Services Voice Team Manager to lead and coach a diverse team of Associates and Techs. You will drive coaching, observations, absence management and objective reviews to maintain high service standards within a hybrid work model.

The role focuses on ongoing development, regulatory training compliance and strong stakeholder relationships to deliver exceptional client outcomes.

Qualifications

• Experience leading client services teams with a focus on quality and delivery.
• Strong coaching, feedback and development capabilities for associates and techs.
• Ability to manage regulatory training within required timescales.
• Proven ability to build relationships with internal and external clients.
• Excellent communication skills suited for diverse audiences.

Responsibilities

• Coach and develop Associates through regular feedback and reviews.
• Conduct associate observations including coaching and monitoring.
• Manage absence and ensure coverage to maintain service levels.
• Lead objective reviews and performance discussions with the team.
• Oversee performance management of Associates and Technicians.
• Hold regular 1:1s with Associates and Techs to track progress.
• Ensure timely completion of all required regulatory training.

Skills

Customer service leadership

Coaching & feedback

Regulatory training

Stakeholder management

Communication skills

Tools

CRM systems

Data reporting

Job description

Job Description

Client Services Voice - Team Manager

Locations: Stirling

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

• Coaching, feedback & development of Associates.
• Associate observations (coaching, monitoring).
• Absence management.
• Objective reviews.
• Performance management of Associates and Techs.
• 1:1's - Associates and Techs.
• To ensure all regulatory training is completed within timescales for self, Team and Team Leaders.

What You Will Bring:

• Quality driven with a pride in delivering excellence.
• Able to build effective relationships with internal and external clients and their customers.
• Willing to successfully adapt to changing demands and conditions.
• Able to communicate appropriately through different methods; suitable for varying audiences.
• Expected to take responsibility for the completion of objectives and tasks; holding themselves and their team accountable.
• Able to demonstrate integrity as well as using their initiative to seek out new opportunities to enhance the service.
• Able to work in co-operation with others to achieve the desired outcomes.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.