CSV - Team Manager - PA2026GCCREP003

SS&C; Park Central; Hybrid; GBP 43,000 - 62,000; Full time

Benefits offered by this job

Hybrid Work Model

Professional Development Reimbursement

SS&C University access

Competitive holiday scheme

Competitive benefits

Diversity & Inclusion

Job summary

SS&C is seeking a Team Manager for Client Services Voice in Birmingham. This role focuses on coaching and developing Associates and Techs, monitoring performance, and ensuring regulatory training is completed on time.

You will lead 1:1s, manage absences, and conduct objective reviews while building strong relationships with clients and internal teams. Hybrid work options and ongoing professional development support are offered.

Qualifications

• Coaching and development of Associates and Techs.
• Ability to communicate across varied audiences.
• Take responsibility for objectives and team outcomes.

Responsibilities

• Coaching, feedback & development of Associates.
• Associate observations (coaching, monitoring).
• Absence management.
• Objective reviews.
• Performance management of Associates and Techs.
• 1:1s – Associates and Techs.
• Ensure all regulatory training is completed within timescales for self, Team and Team Leaders.

Skills

Coaching

Relationship building

Adaptability

Communication

Accountability

Integrity

Initiative

Teamwork

Job description

Job Description Client Services Voice – Team Manager

Locations: Birmingham

Get To Know Us:

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

• Coaching, feedback & development of Associates.
• Associate observations (coaching, monitoring).
• Absence management.
• Objective reviews.
• Performance management of Associates and Techs.
• 1:1's – Associates and Techs.
• To ensure all regulatory training is completed within timescales for self, Team and Team Leaders.

What You Will Bring:

• Quality driven with a pride in delivering excellence.
• Able to build effective relationships with internal and external clients and their customers.
• Willing to successfully adapt to changing demands and conditions.
• Able to communicate appropriately through different methods; suitable for varying audiences.
• Expected to take responsibility for the completion of objectives and tasks; holding themselves and their team accountable.
• Able to demonstrate integrity as well as using their initiative to seek out new opportunities to enhance the service.
• Able to work in co-operation with others to achieve the desired outcomes.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Thank you for your interest in SS&C!

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.