Senior Remediation Associate

Jobtailor; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Jobtailor in Manchester is seeking a meticulous Remediation Case Administrator to manage complex financial services complaints from initial information gathering through final compensation decisions. You will liaise with third parties and internal teams, perform accurate financial loss calculations, document assumptions and outcomes, and ensure compliance with regulatory requirements.

The role requires strong numerical ability, excellent communication, and a collaborative approach to improve

Qualifications

• Experience in administration, remediation, complaint handling, client operations or financial services case management
• Strong numerical ability and attention to detail
• Confidence working with calculations, data input and reconciliation-style activity
• Excellent written and verbal communication skills
• Ability to explain complex information clearly and professionally to clients

Responsibilities

• Administer remediation cases from information gathering through calculation completion and compensation payment
• Own assigned remediation matters and progress cases efficiently and accurately
• Liaise with third parties, internal teams and external providers to obtain required information
• Review information for completeness, relevance and suitability
• Track outstanding requests, follow up and elevate delays or data gaps
• Complete accurate financial loss calculations and document rationale, inputs, assumptions and outcomes
• Identify cases requiring additional review, quality checking or technical support
• Communicate remediation progress, findings and next steps to clients
• Arrange cash or unit compensation payments
• Follow remediation procedures, calculation methodologies and approval controls
• Maintain accurate case, communication, calculation and compensation records
• Safeguard client and account information and elevate privacy, risk, conduct or data‑quality concerns
• Identify recurring issues and contribute to process improvements
• Investigate client complaints through resolution, establish facts and identify root causes
• Prepare evidence‑based complaint outcomes aligned with regulatory requirements and internal policies
• Communicate complaint findings clearly and empathetically

Skills

Numerical Ability

Data Input

Reconciliation

Quality Checking

Process Improvement

Attention to Detail

Organisational Skills

Judgement

Collaboration

Empathy

Job description

Responsibilities

• Administer remediation cases from information gathering through calculation completion and compensation payment
• Own assigned remediation matters and progress cases efficiently and accurately
• Liaise with third parties, internal teams and external providers to obtain required information
• Review information for completeness, relevance and suitability
• Track outstanding requests, follow up and elevate delays or data gaps
• Complete accurate financial loss calculations and document rationale, inputs, assumptions and outcomes
• Identify cases requiring additional review, quality checking or technical support
• Communicate remediation progress, findings and next steps to clients
• Arrange cash or unit compensation payments
• Follow remediation procedures, calculation methodologies and approval controls
• Maintain accurate case, communication, calculation and compensation records
• Safeguard client and account information and elevate privacy, risk, conduct or data‑quality concerns
• Identify recurring issues and contribute to process improvements
• Investigate client complaints through resolution, establish facts and identify root causes
• Prepare evidence‑based complaint outcomes aligned with regulatory requirements and internal policies
• Communicate complaint findings clearly and empathetically
• Escalate systemic issues, trends and control weaknesses
• Assess complaint handling completed by other crew, provide feedback and independently review challenged or escalated outcomes

Requirements

• Experience in administration, remediation, complaint handling, client operations or financial services case management
• Strong numerical ability and attention to detail
• Confidence working with calculations, data input and reconciliation‑style activity
• Excellent written and verbal communication skills
• Ability to explain complex information clearly and professionally to clients
• Ability to liaise effectively with third parties, internal stakeholders and operational teams
• Strong organisational skills and ability to manage multiple cases and agreed timescales
• Sound judgement, discretion and awareness of fair client outcomes within a regulated financial services environment
• Collaborative, team‑oriented approach
• Commitment to accuracy, continuous improvement and doing the right thing for clients
• No sponsorship offered for this position

Core Competencies

Demonstrates expertise in administering remediation cases, including financial loss calculations and complaint handling within a regulated financial services environment. Strong ability to communicate effectively with clients and stakeholders while maintaining accuracy and attention to detail.

Highest‑signal resume keywords

• Remediation Case Administration
• Financial Loss Calculation
• Complaint Handling
• Client Communication
• Regulatory Compliance

Hard Skills

• Numerical Ability
• Data Input
• Reconciliation
• Quality Checking
• Process Improvement

Soft Skills

• Attention to Detail
• Organisational Skills
• Judgement
• Collaboration
• Empathy

Industry Keywords

• Financial Services
• Client Operations
• Case Management
• Regulated Environment
• Internal Policies