Client Services Specialist - Pension

Hyperion Insurance Group Ltd; Bristol; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A forward-thinking company is seeking a Client Services Specialist to deliver exceptional service within the Pensions team. This role involves managing client relationships, handling queries, and ensuring compliance with industry regulations. The ideal candidate will have a strong background in Group Pensions and a passion for the Employee Benefits sector. With a hybrid work pattern and a commitment to diversity, this position offers an exciting opportunity to make a positive impact while collaborating with a talented team. If you're motivated and eager to learn, this could be the perfect fit for you.

Qualifications

• Experience in Group Pension from a similar role is essential.
• Understanding of industry regulations and compliance requirements.

Responsibilities

• Manage client relationships and support retention & growth opportunities.
• Complete work for scheme renewals and market reviews.

Skills

Client Services

Group Pension Knowledge

Employee Benefits Understanding

Regulatory Compliance

Communication Skills

Education

Experience in Employee Benefits Consultancy

RO1 & RO4 Certifications

Job description

Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden are seeking a Client Services Specialist to successfully achieve success for our clients. This role specifically focuses on delivering exceptional client service within our Pensions team and how operationally we can underpin and support our client’s needs. This is a full-time, permanent opportunity that follows a hybrid work pattern and has the flexibility to work from any of our UK offices (Bristol or London preferred).

Role Responsibilities:

• Complete work for scheme renewals or market reviews in line with clients’ requirements, collation, and analysis of results in appropriate format and support the Consultancy Team with report production.
• Monitor insurers’ performance on behalf of clients and challenge insurer at higher level to resolve any issues.
• Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver on this.
• Update all internal systems as per process ensuring we remain compliant.
• Ownership of delivery of tasks and proactively manage your workload.
• Manage client relationships in conjunction with the Consultancy team to support retention & growth opportunities.
• Provide peer review support as necessary.

Role Requirements:

• Experience of Group Pension gained from working a similar role with an Employee Benefits Consultancy or with an Insurance Provider.
• RO1 & RO4 held, this is preferred but not essential. The business will support you in working towards this.
• Good understanding of all Group Pension providers in the current market.
• Good understanding of industry regulations, compliance requirements and technical specifications.
• Good understanding of the Employee Benefits sector and its associated products.
• Motivated with a strong desire to learn about the Employee Benefits industry and specifically the Group pension sector.

As part of our hiring process, we will ask you to complete a short skills-based video assessment. It's there to let you showcase your skills in relation to the role, and it helps us ensure a fair and unbiased evaluation based solely on your capabilities.

The assessment involves recording responses to job-related questions, with a set deadline for completion. If you require any reasonable accommodations in this process, or have any questions, reach out at and we'll be happy to help.

We look forward to seeing what you bring to the role—good luck!

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

• Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent