Client Services Specialist - Group Risk

everywhen; Wokingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading insurance broker as a Client Services Specialist! This role involves providing exceptional customer service, supporting policy renewals, and assisting with various administrative tasks. With a positive and collaborative team environment, you'll enjoy 26 days of holiday plus bank holidays and numerous perks to enhance your career.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Award-winning learning & development

Pension scheme

24-hour Employee Assistance support

Corporate perks including gym discounts

One day paid volunteering

Community charity donation matching

Spotlight Awards for recognition

Qualifications

• Experience in Customer Service and/or Administration within Group Risk or Employee Benefits.
• Strong administrative skills and proficient in Microsoft Office.
• Willing to learn with a natural curiosity.

Responsibilities

• Provide customer service to clients and insurers by phone and email.
• Administer schemes including invoicing, accounts, claims, and communications.
• Be the first point of contact for client and insurer queries.

Skills

Customer Service

Administration

Teamwork

Microsoft Office

Positive Attitude

Job description

Do you have experience with administrating group life, group income protection or group critical policies?

We’re on the hunt for a talented Client Services Specialist to join our growing team. You’ll work Monday to Friday, just 35 hours per week, no weekends or evenings! You will also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers – Towergate Employee Benefits.

Our Client Services Specialists in Group Risk are the first point of contact, providing support to both our clients and providers to keep them updated and provide a market leading customer experience. You will gather all relevant data for each client / customer’s scheme renewal and assist with preparing information for our Employee Benefits Consultants.

So, what does the role of a Client Services Specialist here involve?

• Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail.
• Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
• Support with administration of scheme such as invoicing, accounts, claims, underwriting, rehabilitation support services and communication material.
• You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.
  
  

What are we looking for in our next Client Services Specialist?

• Customer Service and/or Administration experience within either Group Risk, Employee Benefits or Group Life is essential.
• Strong admin skills and proficient with Microsoft Office packages.
• Willing to learn and have a natural curiosity.
• Be positive, collaborative and resilient. No two days here are the same.
  
  

Benefits

In return you will be welcomed and supported by Towergate Employee Benefits, part of our Everywhen family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Everywhen family.
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects.
• Pension scheme for when you feel it’s time to retire.
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing.
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more.
• One day paid volunteering to give back to our communities.
• Everywhen Community Trust (ACT) - raising funds for charity with donation matching in your local community.
• The Spotlight Awards, where we celebrate the best of the Everywhen Group and all the bright talent across our business.
  
  

So, what are you waiting for? Apply today and one of our team will be in touch.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.