Customer Service Advisor

Barclays; Welwyn Garden City; On-site; GBP 27,000; Full time

Job summary

Join a leading financial institution as a Customer Service Advisor to provide exceptional service and support to clients. This role, based in Welwyn Garden City, requires a passion for helping others and offers a competitive salary along with comprehensive benefits. Emphasizing collaboration and personal growth, you'll be a key contact for retail banking customers, positively impacting their experiences every day.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Comprehensive benefits package

Qualifications

• Experience in customer service, retail, or hospitality.
• Ability to manage customer queries through digital channels.
• Leadership skills to guide and support teams.

Responsibilities

• Provide resolutions for customer queries across multiple channels.
• Collaborate with internal stakeholders to enhance service.
• Comply with regulatory requirements and internal policies.

Skills

Customer Service

Collaboration

Problem Solving

Communication

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each interaction with a customer.
• Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
• Support internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure transactions are executed accurately and on time.
• Support teams within business operations such as risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting the role and related roles.
• Possibly have responsibility for specific processes within a team.
• Lead and supervise a team, guiding and supporting development, allocating work, and coordinating resources. Demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• Manage own workload, implement systems and processes, and participate in broader projects.
• Execute work requirements as per processes, collaborating with related teams.
• Check colleagues' work to meet requirements.
• Provide specialist advice within own work area.
• Manage risk and strengthen controls related to own work, adhering to rules and regulations.
• Understand how all teams contribute to broader objectives.
• Develop understanding of principles and concepts underlying work, building operational expertise.
• Make judgements based on experience and evaluate options in unstructured circumstances.
• Communicate sensitive or complex information to customers.
• Build relationships with stakeholders/customers to identify and address needs.

All colleagues are expected to demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset: Empower, Challenge, and Drive.