Welfare Benefits Team Lead

Bradford and Airedale Citizens Advice & Law Centre; Bradford; On-site; GBP 34,000 - 35,000; Full time

Job summary

Bradford and Airedale Citizens Advice & Law Centre is seeking a Welfare Benefit Adviser to support clients with benefits checks, eligibility, and signposting entitlements. You will gather information, assess needs, and empower clients to make informed decisions.

You will work within a team, maintain detailed case records, and ensure quality advice in line with funder requirements. Commitment to CPD and flexibility are essential to success.

Qualifications

• Minimum 2 years’ Welfare Benefit advice experience.
• Experience with tribunal advice or welfare benefits contracts is desirable.
• Experience in third/charity sector advice organisations desirable.
• Experience engaging with clients across channels including webchat and telephone.

Responsibilities

• Interview clients using sensitive listening and questioning to understand problems.
• Offer benefits checks and signposting of entitlements.
• Identify eligibility for grants and one-off support.
• Maintain detailed case records for continuity and reporting.
• Work as part of a team and participate in quality checks.

Skills

Welfare Benefit Advice

Client Empowerment

Data Protection

Communication

Team Collaboration

Education

CPD Commitment

Tools

Cloud-based Systems

Word Processing

Spreadsheets

Email

Job description

Bradford and Airedale Citizens Advice & Law Centre is seeking a Welfare Benefit Adviser to support clients with benefits checks, eligibility, and signposting entitlements. You will gather information, assess needs, and empower clients to make informed decisions.

You will work within a team, maintain detailed case records, and ensure quality advice in line with funder requirements. Commitment to CPD and flexibility are essential to success.