Client Services Officer

LGPS Central Limited; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join LGPS Central Limited as a Client Services Officer, where you'll play a vital role in delivering exceptional service to clients in a dynamic environment. This challenging position includes coordinating meetings, preparing reports, and collaborating with various teams to enhance client experiences.

Qualifications

• Experience in client services or support roles.
• Strong time management and multitasking abilities.
• Ability to collaborate effectively across teams.

Responsibilities

• Coordinate client meetings and engagement activities.
• Prepare client reports and briefing materials.
• Maintain accurate client relationship systems.

Skills

Organizational skills

Communication

Client engagement

Job description

Ready to deliver exceptional service in a purpose-led environment?

We’re looking for a Client Services Officer to join our brilliant team here at LGPS Central. This is your opportunity to be part of an organisation that puts clients at the heart of everything we do, while making a real difference in the Local Government Pension Scheme landscape.

What you’ll be doing:

As our Client Services Officer, you'll be right at the heart of delivering an exceptional experience to our clients. Here's a flavour of what you’ll get involved in:

• Coordinating client meetings, events, and engagement activities, making sure everything runs smoothly from agendas to follow-ups.
• Supporting the preparation and delivery of client reports, presentations, and briefing materials.
• Keeping our client relationship systems accurate and up to date, while tracking client needs to help shape service improvements.
• Collaborating closely with teams across the business – from Investments to Operations – to deliver consistently excellent service.
• Helping to refine our client service processes and ensuring everything aligns with our regulatory obligations and client-focused values.
• Providing top-notch executive support to the wider team, from diary management and logistics to preparing governance materials and high-quality communications.

This is a varied role, perfect for someone who thrives on organisation, loves working with people, and has a passion for delivering top-tier service in a dynamic and purpose-led environment.