Client Services Officer

JR United Kingdom; Wolverhampton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the Local Government Pension Scheme landscape is seeking a Client Services Officer to enhance client experiences. This dynamic role requires excellent organizational skills and the ability to engage with clients and stakeholders effectively. Join a purpose-led environment offering a premium benefits package and a commitment to responsible investment.

Benefits

Generous Pension Scheme

Extra paid Company Day

Welfare and Family-friendly policies

Enhanced pay for new parents

24-7 Health & Wellbeing Support

Vitality Private Medical Insurance

Hybrid Working

Company Service Awards

Cycle to Work Scheme

Company Electric Vehicle Scheme

Qualifications

• Experience in Client Relationship Management.
• Strong ability to manage competing priorities.
• Familiarity with LGPS or asset management is advantageous.

Responsibilities

• Coordinating client meetings and events.
• Supporting the preparation of client presentations and reports.
• Maintaining client relationship systems and tracking client needs.

Skills

Excellent communication skills

Highly organised

Attention to detail

IT literate

Education

Relevant qualifications in Business Administration

PA/EA training or certification

Tools

Microsoft Office

Teams

SharePoint

Job description

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Ready to deliver exceptional service in a purpose-led environment?

We’re looking for a Client Services Officer to join our brilliant team here at LGPS Central. This is your opportunity to be part of an organisation that puts clients at the heart of everything we do, while making a real difference in the Local Government Pension Scheme landscape.

What you’ll be doing:

As our Client Services Officer, you'll be right at the heart of delivering an exceptional experience to our clients. Here's a flavour of what you’ll get involved in:

• Coordinating client meetings, events, and engagement activities, making sure everything runs smoothly from agendas to follow-ups.
• Supporting the preparation and delivery of client reports, presentations, and briefing materials.
• Keeping our client relationship systems accurate and up to date, while tracking client needs to help shape service improvements.
• Collaborating closely with teams across the business – from Investments to Operations – to deliver consistently excellent service.
• Helping to refine our client service processes and ensuring everything aligns with our regulatory obligations and client-focused values.
• Providing top-notch executive support to the wider team, from diary management and logistics to preparing governance materials and high-quality communications.

This is a varied role, perfect for someone who thrives on organisation, loves working with people, and has a passion for delivering top-tier service in a dynamic and purpose-led environment.

About Us

LGPS Central (LGPSC) Ltd is the FCA-regulated asset manager for eight local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing £45bn+ of their assets. It is one of eight Local Government Pension Scheme (LGPS) asset pools in the UK.

LGPS Central’s Partner Funds are:

LGPS Central is owned equally by all eight of its Partner Funds and is dedicated to the management of local government pension assets. LGPS Central manages assets across public and private markets both internally and through externally appointed investment managers.

The Company is committed to responsible investment and has made responsible investment a core part of the investment process in every asset class.

LGPS Central offers a friendly and diverse, hybrid-working environment with a range of employee benefits. The Company moved to new premises at i9, Wolverhampton Interchange in January 2022, close to local transport links.

Position

Requirements

• Excellent communication skills with the ability to engage professionally with clients, executives, and external stakeholders.
• Highly organised with the ability to manage competing priorities and deliver to tight deadlines.
• Confident in managing high-level meetings and working with senior leaders.
• Strong attention to detail, especially when preparing reports, minutes, or correspondence.
• IT literate – proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and collaboration tools (e.g. Teams, SharePoint)

Qualifications

• Relevant qualifications or experience in Business Administration, Financial Services, or Client Relationship Management.
• PA/EA training or certification (desirable).
• Familiarity with LGPS, asset management, or public pensions is an advantage.

What do we offer?

We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy:

• An enhanced and generous Pension Scheme
• An extra paid Company Day in addition to paid holidays
• Welfare and Family-friendly policies
• Enhanced pay for new parents
• Access to our Employee Assistance Programme - 24-7 Health & Wellbeing Support
• Vitality Private Medical Insurance
• Hybrid Working
• Company Service Awards
• Cycle to Work Scheme
• Company Electric Vehicle Scheme
• Nominees of the Family Friendly Employer of the Year 2022 - Personnel Today Awards 2022
• Winner of the Cultural Awareness Initiative of the Year - FT Advisors Diversity in Finance Awards 2023
• Winner of Diversity and Inclusion Award - LAPF In Investments Award 2023