Client Services Officer

JR United Kingdom; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading organization in the public sector is seeking a Client Services Officer to deliver exceptional client service and enhance engagement. This role involves coordinating client meetings, supporting report preparations, and refining client service processes within a purpose-led team. If you are highly organized, detail-oriented, and skilled in communication, this opportunity is tailored for you.

Benefits

Enhanced Pension Scheme

Paid Company Day

Family-friendly policies

Private Medical Insurance

Employee Assistance Programme

Company Service Awards

Cycle to Work Scheme

Electric Vehicle Scheme

Qualifications

• Experience in a client-facing role with emphasis on communication.
• Highly organized with the ability to manage priorities effectively.
• Relevant qualifications in Business Administration or Finance preferred.

Responsibilities

• Coordinate client meetings and events ensuring smooth execution.
• Prepare and deliver client reports and presentations.
• Collaborate with teams to enhance client service processes.

Skills

Communication

Organisation

Attention to Detail

IT Literacy

Education

Business Administration

Financial Services

Client Relationship Management

Tools

Microsoft Office

Teams

SharePoint

Job description

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Ready to deliver exceptional service in a purpose-led environment?

We’re looking for a Client Services Officer to join our brilliant team here at LGPS Central. This is your opportunity to be part of an organisation that puts clients at the heart of everything we do, while making a real difference in the Local Government Pension Scheme landscape.

What you’ll be doing:

As our Client Services Officer, you'll be right at the heart of delivering an exceptional experience to our clients. Here's a flavour of what you’ll get involved in:

• Coordinating client meetings, events, and engagement activities, making sure everything runs smoothly from agendas to follow-ups.
• Supporting the preparation and delivery of client reports, presentations, and briefing materials.
• Keeping our client relationship systems accurate and up to date, while tracking client needs to help shape service improvements.
• Collaborating closely with teams across the business – from Investments to Operations – to deliver consistently excellent service.
• Helping to refine our client service processes and ensuring everything aligns with our regulatory obligations and client-focused values.
• Providing top-notch executive support to the wider team, from diary management and logistics to preparing governance materials and high-quality communications.

This is a varied role, perfect for someone who thrives on organisation, loves working with people, and has a passion for delivering top-tier service in a dynamic and purpose-led environment.

About Us

LGPS Central (LGPSC) Ltd is the FCA-regulated asset manager for eight local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing £45bn+ of their assets. It is one of eight Local Government Pension Scheme (LGPS) asset pools in the UK.

LGPS Central’s Partner Funds are:

LGPS Central is owned equally by all eight of its Partner Funds and is dedicated to the management of local government pension assets. LGPS Central manages assets across public and private markets both internally and through externally appointed investment managers.

The Company is committed to responsible investment and has made responsible investment a core part of the investment process in every asset class.

LGPS Central offers a friendly and diverse, hybrid-working environment with a range of employee benefits. The Company moved to new premises at i9, Wolverhampton Interchange in January 2022, close to local transport links.

Position

Requirements

• Excellent communication skills with the ability to engage professionally with clients, executives, and external stakeholders.
• Highly organised with the ability to manage competing priorities and deliver to tight deadlines.
• Confident in managing high-level meetings and working with senior leaders.
• Strong attention to detail, especially when preparing reports, minutes, or correspondence.
• IT literate – proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and collaboration tools (e.g. Teams, SharePoint)

Qualifications

• Relevant qualifications or experience in Business Administration, Financial Services, or Client Relationship Management.
• PA/EA training or certification (desirable).
• Familiarity with LGPS, asset management, or public pensions is an advantage.

What do we offer?

We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy:

• An enhanced and generous Pension Scheme
• An extra paid Company Day in addition to paid holidays
• Welfare and Family-friendly policies
• Enhanced pay for new parents
• Access to our Employee Assistance Programme - 24-7 Health & Wellbeing Support
• Vitality Private Medical Insurance
• Hybrid Working
• Company Service Awards
• Cycle to Work Scheme
• Company Electric Vehicle Scheme
• Nominees of the Family Friendly Employer of the Year 2022 - Personnel Today Awards 2022
• Winner of the Cultural Awareness Initiative of the Year - FT Advisors Diversity in Finance Awards 2023
• Winner of Diversity and Inclusion Award - LAPF In Investments Award 2023