Client Services Manager — Trauma-Informed Housing Support

York Road Project; Manor Park; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

York Road Project is seeking a Client Services Manager to lead frontline services across the Tonight Centre, Tomorrow Houses and Today Centre. You will oversee service delivery, safeguarding and risk management, and ensure high-quality, trauma-informed support for people experiencing homelessness.

This role involves staff supervision, on-call coverage, and continuous service improvement. You will manage operational data, oversee staffing, and work with external agencies to maintain safe,

Qualifications

• Significant experience managing frontline, housing, support or community-based services delivering high-quality support to vulnerable individuals.
• Experience managing, supervising and developing staff, including performance management.
• Demonstrable experience of safeguarding adults and/or children at risk.
• Proven ability to oversee operational service delivery and make sound decisions under pressure.
• Experience using service performance information and outcomes data to improve delivery.

Responsibilities

• Provide operational leadership across the Tonight Centre and Tomorrow Houses for safe, client-focused service delivery.
• Line manage and support the Today Centre Manager and staff team.
• Oversee referrals, assessments, allocations, and move-on processes to ensure outcomes.
• Monitor service demand, occupancy, client engagement and outcomes, ensuring standards are met.

Skills

Staff management

Safeguarding

Trauma-informed approach

Operational leadership

Data-driven decisions

Job description

York Road Project is seeking a Client Services Manager to lead frontline services across the Tonight Centre, Tomorrow Houses and Today Centre. You will oversee service delivery, safeguarding and risk management, and ensure high-quality, trauma-informed support for people experiencing homelessness.

This role involves staff supervision, on-call coverage, and continuous service improvement. You will manage operational data, oversee staffing, and work with external agencies to maintain safe,