Client Services Manager

DJH Ireland; Greater London; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday allowance

Volunteer day

Tailored learning and development

Company pension

Health MOTs

Mental health support

Wellbeing, social & community calendar

Job summary

DJH Ireland is seeking a Client Services Manager to join our Accounts team at the Bexley office. You will manage a vibrant client portfolio, build long-lasting relationships and deliver outstanding service in a fast-paced environment.

You'll lead a team, collaborate with directors, and help grow our client base while coaching junior staff and ensuring high-quality deliverables across client engagements.

Qualifications

• ACA/ACCA qualification is required.
• Experience as a manager or assistant manager in practice.
• Experience handling a diverse client base, incl owner-managed businesses.
• Proficiency with CCH software is desirable.
• Strong leadership and communication skills are essential.

Responsibilities

• Manage and develop your own client portfolio.
• Build long-lasting client relationships and be the go-to adviser.
• Lead a team and oversee work to deliver high-quality service.
• Collaborate with directors and other departments to deliver services.
• Engage with clients to understand their business and deliver great experiences.
• Retain and grow existing clients while pursuing new opportunities.

Skills

Leadership

Client relationships

Communication

People management

Tech-savvy

Education

ACA/ACCA qualification

Tools

CCH knowledge

Job description

Client Services Manager

Department: Accounts

Employment Type: Permanent

Location: Bexley

Description

At DJH, our team is at the heart of everything we achieve. And no matter how much we grow, looking after them will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.

By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.

Let's talk about the role

As Client Services Manager, you’ll be fully immersed with our experienced accounts team at our Bexley office, working with directors to provide great advice to clients. Life will be fast paced, engaging, creative and rewarding.

This is a fantastic opportunity for a qualified Assistant Manager looking for their next step, or an experienced Client Manager looking to join a firm that has a true people focus. As part of our team, you’ll:

• Manage and look after your own vibrant and diverse client portfolio.
• Cultivate long-lasting relationships becoming the go-to for clients.
• Lead a team, overseeing the production of the work to deliver a fantastic service.
• Work collaboratively with directors and other departments to support the overall delivery of services to your portfolio.
• Wow clients daily, getting to know their business to deliver a great experience.
• Contribute to our growth by retaining existing clients and building relationships with potential new clients.
• Coach and develop the accounts team and line reports.

Let's talk about you and your skills...

Hungry for a new challenge, you’ll:

• Be ACA / ACCA qualified.
• Have practice experience as a manager or assistant manager.
• Have worked with a range of clients, including owner-managed businesses.
• Be tech-savvy, with a knowledge of CCH desirable.
• Be a superb leader that energises those around you.
• Thrive in a collaborative and progressive environment.
• Love getting to know people and be a fantastic communicator.

Let's talk benefits...

Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:

• Competitive salary
• Generous holiday allowance
• Volunteer day
• Tailored learning and development
• Company pension
• Health MOTs
• Mental health support
• A fully loaded wellbeing, social & community calendar.

Together we achieve great things for our team, clients, communities and the planet. You can read more about DJH here.