Client Services Manager

SRG; Stirling; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic company in the pharmaceutical sector is seeking a Client Services Manager to support their Business Development team. Responsibilities include preparing technical proposals, accurate pricing, and maintaining client relationships. The ideal candidate will have a scientific degree, excellent communication and organizational skills, and experience in the pharmaceutical industry. This is a full-time, office-based position in Stirling.

Qualifications

• Pharmaceutical manufacturing industry experience is preferred.
• Proven track record of managing multiple concurrent projects.
• Relevant experience in a client-facing or proposal management role would be beneficial.

Responsibilities

• Facilitate preparation of technical proposals and commercial value propositions.
• Ensure accurate proposal pricing and collaborate with Operations experts.
• Attend client meetings to support proposal construction.

Skills

Excellent communication skills

Strong organisational skills

Analytical skills

Exceptional writing skills

Time management

Client-facing experience

Education

Degree in a relevant scientific discipline

Job description

Overview

Our client is seeking a highly motivated and experienced Client Services Manager to join their dynamic team. As the Client Services Manager, you will play a crucial role in supporting the Business Development team by managing proposal generation and pricing activities, ensuring a seamless transition of signed opportunities into operations, and providing ongoing support to the wider team.

In this pivotal position, you will be responsible for facilitating the preparation of technical proposals, working closely with the Business Development team and Operations subject matter experts. This will involve crafting compelling commercial value propositions, developing clear scientific strategies, and tailoring materials to meet the specific needs of potential and existing clients. Additionally, you will be responsible for accurate proposal pricing, aligning with standard price lists and addressing project-specific Business Development pricing strategies.

To succeed in this role, you must possess excellent communication skills, the ability to develop and maintain positive relationships with both internal and external stakeholders. Strong organisational skills and the capacity to prioritise multiple projects concurrently while meeting deadlines are essential. The ideal candidate will also demonstrate analytical abilities to process and analyse business data and research, as well as exceptional writing skills and attention to detail.

This could also be the perfect opportunity for someone with pharmaceutical manufacturing industry experience who is looking to move into a more commercially focused role.

Key Responsibilities

• Facilitate the preparation of technical proposals, including commercial value proposition, scientific strategy, and tailored materials
• Ensure accurate proposal pricing, working closely with Operations experts and addressing project-specific Business Development strategies
• Coordinate internal calls to develop proposals and obtain the necessary information for client-friendly submissions
• Attend client meetings and calls to support proposal construction and pricing
• Assist the Business Development team with prospect identification and opportunity management
• Facilitate the formal handover of new projects from Business Development to Operations
• Maintain accurate Salesforce records and ensure all opportunity documents are properly stored
• Identify process improvement opportunities and present them to the Head of Client Services

Qualifications and Skills

• Degree in a relevant scientific discipline or equivalent industry experience
• Pharmaceutical manufacturing industry experience is preferred
• Excellent communication and interpersonal skills
• Strong time management and organisational abilities
• Proven track record of prioritising and managing multiple concurrent projects
• Ability to multi-task and handle changing priorities
• Analytical skills to process and analyse business data and research
• Exceptional writing skills and attention to detail
• Enthusiasm, proactivity, and a target-oriented mindset
• Relevant experience in a client-facing or proposal management role would be beneficial

This is a full-time, office-based position (37.5 hours per week). If you possess the required skills and experience and are excited to contribute to the success of this dynamic company, we encourage you to apply!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy