Client Services Manager

JR United Kingdom; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fin-tech firm in Slough is seeking a Client Manager to act as the primary technical liaison for customers, providing top-notch support for foreign exchange trading software. This role includes managing project requirements and coordinating software releases while ensuring excellent communication with both internal teams and external stakeholders.

Qualifications

• Excellent interpersonal and communication skills.
• Technical or business experience with electronic trading.
• Comfortable with log investigation and configuration files.

Responsibilities

• Serve as the primary technical liaison for customers.
• Convert customer feedback into detailed project requirements.
• Oversee software release processes and coordinate with customers.

Skills

Interpersonal skills

Communication skills

Electronic trading

FIX protocol

Scripting/coding

Log investigation

Configuration file management

Job description

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A leading fin-tech firm are looking to hire a Client Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support for foreign exchange trading software.

You’ll have responsibilities such as:

• Serve as the primary technical liaison for customers, providing support on trading software functionality and venue connectivity.
• Convert customer feedback and requests into detailed project requirements, product enhancement specifications, and release documentation.
• Clearly communicate project status updates and priorities to both internal teams and external stakeholders.
• Oversee software release processes, including drafting release notes, managing product configurations, conducting final smoke tests, and coordinating with customers.

Requirements needed:

The ideal candidate will have excellent interpersonal and communication skills, and will additionally possess technical or business experience with:

• Electronic trading
• FIX protocol
• Scripting/coding experience
• Extreme comfort with log investigation and configuration file management