Senior Client Services Manager - UK (Hiring Immediately)

JR United Kingdom; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider in the catering industry seeks a skilled manager to oversee operations across a national portfolio. The candidate will ensure high-quality service delivery while managing and inspiring General Managers. Candidates should have a solid background in multi-unit contract catering with strong leadership and communication skills.

Benefits

Contributory pension scheme

Career development programs

Digital GP access

Travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards program

Wellness and mindfulness classes

Qualifications

• Experience in multi-unit contract catering or a catering business.
• Ability to manage complex business issues effectively.
• Demonstrated experience in leadership and innovation.

Responsibilities

• Overseeing a national portfolio of catering operations.
• Acting as the primary contact for clients and ensuring quality standards.
• Leading future investment plans and projects.

Skills

Effective communication

Problem-solving

Leadership

Passion for hospitality

Job description

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Client:

Compass Group

Location:

luton, bedfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Being the key point of contact for the client and ensuring that quality and service standards are delivered across the national business. To manage, develop, and inspire the General Managers and their reports to deliver a seamless customer experience with a strong commercial return.The successful candidate must have a keen eye for detail and really understand what good looks like. Project management experience is also advantageous as the candidate will be leading on future investment plans and delivery.

Key Responsibilities:

• Overseeing a national portfolio.
• Acting as the primary point of contact for the client, ensuring quality and service standards are maintained.
• Managing and inspiring General Managers and their teams to deliver seamless customer experiences with strong commercial outcomes.
• Leading future investment plans and projects, with a focus on delivery.

Required Skills & Experience:

• Multi-unit contract catering or catering business experience is essential.
• Ability to address complex business issues with creative problem-solving and timely strategy implementation.
• Effective communication skills, with the ability to motivate and interact at all organisational levels.
• A strong passion for excellent food and hospitality.
• A proven track record as an innovative and financially responsible manager.
• Demonstrated leadership capabilities.

About Us

Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!