Customer Service Manager

www.topfinancialjobs.co.uk - Jobboard; Bradford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Service Manager for a permanent role in Bradford. This key position involves overseeing the Customer Services Team, ensuring high-quality service delivery, managing complex queries, and adhering to regulatory requirements. A commitment to diversity and support for candidates with disabilities is highlighted, along with opportunities for flexible working arrangements.

Qualifications

• Experience in a customer service managerial role.
• Ability to handle complex queries and ensure compliance.
• Competence demonstrated through reviews and assessments.

Responsibilities

• Manage the Customer Services Team and ensure service targets are met.
• Provide administrative support related to customer service.
• Ensure adherence to 'Treating Customers Fairly' regulations.

Skills

Customer Service Excellence

Regulatory Compliance

Call Centre Management

Communication

Job description

Our client is looking for a Customer Service Manager on permanent basis.

As Customer Services Manager you will play a key role within the Customer Services Team. You will use your experience and expertise to be the first point of contact for complex and technical queries of the team and will provide additional support to the Customer Care and Quality Manger. You will be responsible for the provision of customer service in accordance with agreed service levels and targets. You will work within the parameters of established procedures and will adhere to all regulatory requirements in particular 'Treating Customers Fairly'. You will be able to demonstrate your competence as a Customer Services Manager through regular reviews and annual assessments

Role Overview

Call Centre Management

Issue of documentation

Regulatory compliance

• Provision of required management information
• All other administrative functions related to customer service

Working hours: Monday to Friday 9.00-17.30

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.