Client Services Manager

Harrison Scott Associates; Scotland; On-site; GBP 35,000 - 55,000; Full time

Job summary

A prominent multichannel communication solutions provider is looking for a driven Client Services Manager. The ideal candidate will bring outstanding people management skills, an aptitude for motivating teams, and a strong commercial acumen to ensure customer service excellence and set KPIs.

Qualifications

• Outstanding people management skills with the ability to motivate a team.
• Strong commercial acumen and capability to set KPIs.

Responsibilities

• Ensure excellence in customer service.
• Communicate effectively with personnel at all levels.
• Set high staff expectations.

Skills

People Management

Presentation Skills

Commercial Acumen

Customer Service Excellence

Job description

A multichannel communication solutions provider is seeking a driven Client Services Manager with knowledge of Transactional and/or Direct Mail.

The ideal candidate will have outstanding people management skills, with an aptitude to motivate a team and set high staff expectations.

Responsibilities include ensuring excellence in customer service, possessing impressive presentation skills, and the ability to communicate effectively with personnel at all levels, both internally and externally.

The candidate must also have a strong commercial acumen and be capable of setting KPIs.