Service Manager - Citizens Advice Bath and North East Somerset

Bath and North East Somerset Council; Bath; On-site; GBP 35,000 - 45,000; Full time

Job summary

Citizens Advice Bath and North East Somerset is seeking a Service Manager to oversee a multi-skilled team. The role involves ensuring high-quality outcomes and fostering a client-focused environment. The successful candidate will have strong leadership skills, proven experience in service delivery, and a commitment to equality and inclusion.

Qualifications

• Experience in leading and managing a busy advice service.
• Ability to communicate effectively and use IT systems.
• Experience in planning, monitoring, and evaluating services.

Responsibilities

• Lead and manage a team tasked with providing advice services.
• Ensure delivery of high-quality outcomes.
• Monitor service delivery against targets.

Skills

Leadership

Communication

Analytical skills

Monitoring service delivery

Staff development

Job description

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Service Manager - Citizens Advice Bath and North East Somerset, Bath

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Client:

Bath and North East Somerset Council

Location:

Bath, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

10505e2c8b61

Job Views:

5

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Please note this is not a Bath & North East Somerset Council Vacancy.

About us:

Citizens Advice Bath and NE Somerset is an independent local charity providing information and advice to residents of the BANES council area. We aim to empower people to resolve their problems and change their lives for the better.

We provide free, independent and confidential advice; whoever you are, whatever the problem. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality, and challenge discrimination and harassment.

We are here for everyone in the Bath and NE Somerset area and we work in partnership with other local services to provide the best possible advice and information to meet the needs of local residents.

We value diversity and promote equality and would welcome suitably qualified people with disabilities and minority ethnic applicants as these groups are under-represented in our workforce.

Role Purpose:

You will play a vital role leading and managing a team and service, with overall responsibility for delivering high-quality outcomes and providing clear, effective leadership. You will oversee a multi-skilled team, ensuring they remain motivated, supported, compliant and efficient in their roles. A key focus of the role is to foster a collaborative and client focused environment, where services are seamless and centred around the needs of those we support.

Reports to: Chief Executive

Direct reports: one senior supervisor; four supervisors

Person Specification:

• Ability to lead and manage a team, taking decisions in the day to day running of a busy advice service
• Proven ability to communicate effectively verbally and in writing and use IT systems for the provision of advice services
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing
• Proven experience of developing, planning, monitoring, and evaluating and reporting on the outputs and outcomes of services and projects
• Proven ability of monitoring and maintaining service delivery against agreed targets
• The ability to recruit, develop and motivate staff and volunteers
• Proven ability to create a positive working environment in which equality, diversity and inclusion are well managed, dignity at work is upheld and people are empowered and motivated to do their best
• Proven ability to monitor and maintain casework systems and procedures
• Ability to manage service delivery against agreed targets, including quality and training
• Basic knowledge and understanding of safeguarding and other legal compliance

Please visit our website for further details and application form: https://www.citizensadvicebanes.org.uk/job/service-manager/

You must be entitled to work in the UK and appointments will be made subject to references.

Citizens Advice Bath and North East Somerset, 2 Edgar Buildings, George Street, Bath, BA1 2EE