Client Services Manager

PDSA; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

PDSA, the UK's leading veterinary charity, is seeking a Client Service Manager in Leeds. This role involves leading a reception team, enhancing customer service, and ensuring efficient operations in our Pet hospitals. Join us in improving pets' lives through compassionate care and community engagement.

Benefits

25 days holiday

London weighting allowance where applicable

Qualifications

• Experience leading teams to deliver high standards of customer service.
• Experience in office administration or facilities management.
• Proficient in Microsoft Office and databases.

Responsibilities

• Manage all aspects of client services within Pet hospitals.
• Review and improve customer service.
• Support internal and external communication.

Skills

Leadership

Customer Service

Office Administration

Communication

Proficient in Microsoft Office

Job description

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Pets and people at the heart of what we do.

Do you have a business mind and a social heart? If so, PDSA has a great opportunity for you. As the UK’s leading veterinary charity, we exist to treat the sick and injured pets of people in need, and every team member is essential in fulfilling this mission.

We are currently recruiting Client Service Managers to champion customer service, lead a reception team, and provide administrative support within our Pet hospitals to ensure an efficient, professional, and caring veterinary service to the local community.

This role involves managing all aspects of client services within our Pet hospitals, including reviewing and improving customer service, supporting internal and external communication, ensuring compliance with client-facing risk assurance processes, and developing local community relationships.

Successful candidates will have experience leading teams to deliver high standards of customer service, working in office administration or facilities management, and be proficient in Microsoft Office and databases.

We offer excellent benefits, including 25 days holiday and London weighting allowance where applicable.

This position is based in Leeds, LS9 6PW.

The closing date may be moved forward if sufficient candidates apply.

*Please note that this vacancy has an extended closing date; responses may be delayed. We appreciate your patience and will contact you as soon as possible.

About PDSA:

As the UK’s leading veterinary charity with 48 Pet Hospitals, we aim to improve pets’ lives through prevention, education, and treatment. Our vet teams carry out 2.7 million treatments annually on 470,000 pets. Additionally, our network of around 120 shops supports our work through the sale of donated and new goods.

We believe in working better together, with our vets, volunteers, shop teams, and office staff all dedicated and passionate about pets. Join us to help improve the lives of every pet.

PDSA is committed to fostering a diverse and inclusive culture that reflects the communities we serve. We strive to provide a workplace where everyone can utilize their skills free from discrimination or harassment, and where decisions are based on merit. We offer family-friendly, inclusive policies and flexible working arrangements to support team members from diverse backgrounds.

If you have questions or concerns about accessibility, please contact us to discuss reasonable adjustments needed during the recruitment process.