Client Services Manager

Ipsum; Enderby; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Group Personal Pension Plan

Career development and qualifications

Virtual GP and mental health support

Cycle to Work scheme

Discount club

Life assurance cover

Long service recognition

Enhanced Maternity Pay

Paid volunteering opportunities

Job summary

Ipsum is seeking a Client Services Manager to drive growth across the Midlands wastewater and drainage sectors. Based in the Midlands, you will nurture client relationships, identify opportunities, and manage a robust sales pipeline from lead to delivery.

Responsibilities include tender support, cross-functional collaboration, and contributing to regional growth strategies while ensuring successful project mobilisation and completion.

Qualifications

• Experience selling in wastewater, drainage or infrastructure sectors.
• Strong client networks in the Midlands.
• Excellent communication and relationship-building skills.

Responsibilities

• Develop and maintain relationships with existing and prospective clients.
• Identify and secure new opportunities through industry networks.
• Build and manage a sustainable sales pipeline using CRM systems.
• Support tender preparation and framework submissions.
• Collaborate with operational teams to ensure delivery of projects.

Skills

Wastewater industry knowledge

Sales and business development

Relationship building

CRM management

Education

Technical or engineering background

Tools

CRM systems

Job description

Find out if this opportunity is a good fit by reading all of the information that follows below.

Location: Leicester (Midlands)

Employment type: Full Time

Working Hours: Monday to Friday

What’s in it for you

We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.

• 25 days annual leave plus bank holidays
• Option to buy up to 5 additional holidays
• Group Personal Pension Plan
• Career development and progression with the opportunity to earn professional qualifications
• 24/7 access to a virtual GP and mental health support and counselling services
• Cycle to Work scheme
• Discount club including supermarkets, phone bills, gyms and more
• Life assurance cover
• Long service recognition
• Enhanced Maternity Pay
• Paid volunteering opportunities in your community

About The Role

As a Client Services Manager, you will play a key role in supporting the growth of the Midlands business, with a focus on developing and securing opportunities across the roads and infrastructure sectors. You will be responsible for driving sales growth, strengthening market position, and building strong client relationships across the region. Using your existing network and industry knowledge, you will identify, develop and convert opportunities, creating a strong pipeline and contributing to financial targets. Working closely with operational teams, you will ensure a smooth transition from sales through to delivery, supporting the mobilisation and successful completion of works. You will also contribute to the regional growth strategy, help expand the customer base, and promote the business across wastewater, drainage and infrastructure sectors.

Key responsibilities include

• Developing and maintaining strong relationships with existing and prospective clients
• Identifying and securing new business opportunities through industry networks
• Building and managing a sustainable sales pipeline using CRM systems
• Supporting tender preparation, proposals and framework submissions
• Monitoring market activity, competitors and customer needs
• Collaborating with operational teams to ensure successful delivery of projects
• Supporting strategic account planning and cross-selling across the wider business
• Tracking performance against sales KPIs and pipeline targets

About You

You will be a commercially minded professional with a strong background in wastewater and drainage services and a proven ability to win work and build client relationships.

• Previous sales experience in wastewater, drainage or infrastructure sectors
• Strong client connections within the Midlands
• Knowledge of CCTV inspections, jetting, tankering and lining
• Understanding of legislation, health and safety and industry standards
• Technical or engineering background preferred
• Excellent communication and relationship-building skills
• A proactive, resilient and results-driven approach
• Strong organisation and planning skills
• Full UK driving licence

Our commitment to equal opportunities

We are proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences and are committed to building a diverse and inclusive workforce.

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