Client Services Manager

JR United Kingdom; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading B2B digital agency is seeking a Head of Client Services to drive client relationships and team performance. In this pivotal role, you will mentor a dedicated team while shaping the client service strategy for future growth. The ideal candidate will possess senior-level experience in managing client relationships within a digital environment, embodying leadership qualities and a collaborative spirit.

Benefits

Autonomy to lead and grow the department

Collaborative and friendly office culture

Qualifications

• Proven experience managing client relationships at a senior level.
• Experience in a digital agency or similar environment.
• Strong leadership and mentoring skills in a collaborative environment.

Responsibilities

• Owning relationships with valuable clients as the agency's face.
• Leading strategic conversations to meet and exceed commercial goals.
• Mentoring and managing a small team of client execs.

Skills

Client Relationship Management

Strategic Thinking

Team Leadership

Negotiation

Job description

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Location: Huddersfield (3 days in-office and must be UK based)

We’re hiring a Head of Client Services to join a high-growth B2B digital business that’s already turning heads in their industry...and they’re only just getting started.

This is a pivotal leadership role where you’ll take the reins on key client relationships, guide a small but driven client team, and help shape the way this agency scales in 2025 and beyond.

About the Company:

Think household names. Think digital excellence. This is a team that’s already built a solid reputation delivering standout work for major brands, and now, with a growing client base and big plans ahead, they’re looking for someone who can elevate their client service function and bring real energy to the office culture.

What You’ll Be Doing:

• Owning relationships with some of their most valuable clients. You’ll be the face of the agency when it counts.
• Leading strategic conversations and ensuring commercial goals are met (and exceeded).
• Mentoring and managing a small team of client execs, offering guidance, structure, and the benefit of your experience.
• Working closely with internal teams to ensure smooth delivery and consistent quality across every touchpoint.
• Playing an active role in the Huddersfield office 3 days a week, building team culture and staying close to the action.

What They’re Looking For:

You’ve likely cut your teeth in a digital agency or similar environment and are comfortable leading the charge with big-brand clients. You’re commercially minded but emotionally intelligent, with a knack for bringing people together and lifting standards across the board.

• Proven experience managing client relationships at a senior level
• A confident negotiator and strategic thinker
• Someone who’s led teams or mentored others and thrives in a collaborative environment
• A proactive attitude and hands-on approach to leadership

Why It’s a Great Move:

• You’ll shape the future of client services for a business on the up
• You’ll have autonomy to lead, improve, and grow the department
• You’ll work with a genuinely friendly, collaborative team that’s passionate about what they do
• The office culture is grounded, welcoming, and built on trust — they just want great people doing great work

Ready to step into a role where your ideas, energy, and experience can drive real change?

We’re prioritising candidates who can be present in the Huddersfield office and hit the ground running. If that’s you, we’d love to hear from you.