Client Services Lead - Animal Welfare (8-Month FTC)

Blue Cross UK; Southampton; Vor Ort; GBP 25.787 - 27.886; Vollzeit

Benefits dieser Stelle

38 days holiday rising to 43 with service

Health cash plan

Free access to GP services

Pension scheme with enhanced contributions

Professional development support

20% discount on Pet Plan pet insurance

Zusammenfassung

A prominent animal welfare charity in Southampton is seeking an Assistant Manager - Client Services to lead the client services team and ensure outstanding support for people and pets. This full-time role is an 8-month fixed term maternity cover position, requiring strong management skills and a passion for animal welfare. The position involves overseeing team performance and enhancing client experience while ensuring operational excellence. A dedication to delivering exceptional service and leadership in challenging times is essential.

Qualifikationen

• Significant experience of managing a team.
• Experience in delivering high level customer service.
• Experience of working in a fast-paced environment.

Aufgaben

• Lead client services team to deliver exceptional care.
• Assess and admit pets, match them with adopters.
• Use data to shape services and improve client experience.
• Collaborate with local leadership to meet targets.

Kenntnisse

Managing a team

Delivering customer service

Fast-paced environment experience

Verbal and written communication

Decision-making ability

Full driving license

Jobbeschreibung

A prominent animal welfare charity in Southampton is seeking an Assistant Manager - Client Services to lead the client services team and ensure outstanding support for people and pets. This full-time role is an 8-month fixed term maternity cover position, requiring strong management skills and a passion for animal welfare. The position involves overseeing team performance and enhancing client experience while ensuring operational excellence. A dedication to delivering exceptional service and leadership in challenging times is essential.