Assistant Manager - Client Services (fixed term contract)
Blue Cross UK
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Benefits offered by this job
Job summary
Qualifications
- Significant experience of managing a team.
- Experience in delivering high level customer service.
- Experience of working in a fast-paced environment.
Responsibilities
- Lead client services team to deliver exceptional care.
- Assess and admit pets, match them with adopters.
- Use data to shape services and improve client experience.
- Collaborate with local leadership to meet targets.
Skills
Job description
Join to apply for the Assistant Manager - Client Services role at Blue Cross UK.
Department: Rehoming & Fostering Services | Location: Southampton | Application Deadline: 18 January 2026
Contract: 8-month fixed term maternity cover, full time 37.5 hours per week | Salary: £25,787 - £27,886 per annum | Closing date: Sunday 18 January 2026 | Interview date: Tuesday 27 January 2026
We’re looking for a passionate and driven Assistant Manager – Client Services to join our team at the Southampton rehoming centre and help lead our work supporting people and pets. If you have a talent for delivering outstanding customer service, strong people management skills, and a genuine love for animal welfare, this is your opportunity to make a meaningful impact. This is a fixed term role until 30th September 2026.
- Lead and line manage the client services team to deliver exceptional care from first enquiry through to adoption or other support
- Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
- Use data and insights to shape services and continuously improve client experience
- Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
- Be hands‑on with day‑to‑day operations including managing enquiries, prioritising admissions and promoting pets in our care
This is an 8‑month maternity cover position until 30th September, working full time at 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The working day is from 8.30am to 5.00pm.
You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience. With a sharp eye for detail and a drive for improvement, you know how to assess what’s working – and what’s not.
As a people manager, you’re confident in leading by example, setting expectations, and ensuring your team has the support they need to succeed.
A natural leader, you bring out the best in your team, supporting and coaching them to grow. You’re calm under pressure, thrive in busy environments, and communicate clearly with people from all walks of life. Your resilience and empathy shine through in emotional situations, helping you build trust, handle challenges with care, and create a compassionate, high‑performing team.
- Significant experience of managing a team.
- Experience in delivering high level customer service.
- Experience of working in a fast-paced environment.
- High standard of verbal and written communication.
- Proven decision-making ability.
- Current full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross Values.
- Performance management and improvement experience.
- Understanding of safeguarding issues.
- Experience of admission and adoption processes in a rescue environment.
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Click the apply button below and complete the online application process before the closing date Sunday 18th January 2026. We reserve the right to close this vacancy early should we receive an overwhelming response.
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