Client Services Coordinator - Lab Operations & Reporting

ahkgroup; Dundonald; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance programme

Job summary

Alfred H Knight in Dundonald, UK is seeking a Client Services Coordinator to organise and manage solid fuel lab appointments while delivering professional service and timely reporting of results.

The role requires strong communication, relationship building, and a proactive, detail-focused mindset with the ability to work under pressure as part of a team. Travel may be involved and a degree is required.

Qualifications

• Strong communication skills and adaptable to the situation/culture.
• Ability to create and maintain relationships.
• Pro-Active mindset and ability to ‘think ahead’.
• Strive for perfection and keen eye for detail.
• Must work well under pressure.
• Team player who will support colleagues, management and the business needs.
• IT knowledge and data entry experience would be advantageous.
• Experience in day to day fast paced operational environment.
• Experience in a commercial technical environment and knowledge of procedures/processes is preferred.
• Undergraduate degree or equivalent professional certification and experience.

Responsibilities

• Organise and manage AHKES solid fuel laboratory appointments.
• Ensure a professional level of service is consistently maintained and exceeded.
• Report results and operations accurately and timely.
• Liaise closely with relevant stakeholders.
• Identify methods to standardise, streamline and improve our service levels.

Skills

Strong communication

Relationship building

Proactive mindset

Attention to detail

Under pressure

Team player

IT knowledge

Data entry

Education

Undergraduate degree

Job description

Alfred H Knight in Dundonald, UK is seeking a Client Services Coordinator to organise and manage solid fuel lab appointments while delivering professional service and timely reporting of results.

The role requires strong communication, relationship building, and a proactive, detail-focused mindset with the ability to work under pressure as part of a team. Travel may be involved and a degree is required.