Service Assurance Engineer

EUTELSAT GROUP; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

Eutelsat is seeking an enthusiastic Service Assurance Engineer to build and maintain service assurance solutions for satellite services. You will work with product managers, operations engineers, and developers to enhance reliability and efficiency of complex infrastructure.

You’ll design telemetry, alerting, and performance reporting, automate routine tasks, and collaborate across network, IT, and operations teams to deliver end-to-end OSS capabilities.

Qualifications

• Experience with OSS in telecom or satellite operations.
• Proficient in scripting (Python/JavaScript) and data integration (REST/XML/JSON).
• Knowledge of ITIL practices and OSS workflows.
• Familiar with monitoring platforms listed (Comarch, Nagios, Zabbix, Dataminer, ServiceNow ITOM).

Responsibilities

• Design, implement, and maintain Service Assurance platforms for satellite networks.
• Develop telemetry, alarm correlation, and performance reporting for real-time visibility.
• Automate provisioning, fault management, config updates and performance analysis.
• Collaborate with network, IT, and operations teams to translate requirements into OSS capabilities.
• Integrate OSS modules with NMS, EMS, and ticketing systems for end-to-end service assurance.
• Troubleshoot OSS issues to ensure high availability of monitoring/orchestration systems.
• Conduct platform upgrades, performance tuning, and CI of new data sources/OSS features.
• Maintain architecture docs, integration flows, troubleshooting guides, and runbooks.

Skills

OSS domain knowledge

Automation & monitoring

Analytical problem solving

Collaboration

Independent working

Education

MSc in Computer Science or related field

Tools

Comarch

Nagios

Zabbix

Dataminer

ServiceNow ITOM

REST APIs

XML / JSON

Python

JavaScript

Apache Kafka

Snowflake

SNMP

NetConf

Job description

Connect with Eutelsat

Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.
• Ways of Working That Drive Us : As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
• Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Job Overview

We are looking for an enthusiastic and skilled Service Assurance Engineer to join our team and play a critical role in building and maintaining service assurance solutions to ensure the reliability and efficiency of our satellite services. In this position, you’ll work closely with product managers, operations engineers, and developers, contributing directly to our ongoing projects and initiatives. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are:

You are a systems-focused engineer with deep hands‑on expertise in service assurance and operations platforms in telecom and satellite environments. You’re passionate about automation, monitoring, and ensuring operational visibility across complex infrastructure. You’re a collaborative problem solver who communicates well with both engineering and operations teams, ensuring that systems support business and customer needs effectively and efficiently. You're proactive, analytical, and thrive in a high-availability, service-driven environment.

What You’ll Do:

• Design, implement, and maintain Service Assurance platforms used to manage and monitor satellite communication networks and support IT infrastructure.
• Develop and optimize telemetry, alarm correlation, and performance reporting for real-time visibility into network health and performance.
• Automate routine tasks such as provisioning, fault management, configuration updates, and performance analysis.
• Collaborate with network, IT, and operations teams to translate operational requirements into technical OSS capabilities.
• Integrate OSS modules (e.g., Fault Management, Performance Management, Configuration Management) with other enterprise systems, including NMS, EMS, and ticketing platforms, to support end-to-end service assurance
• Troubleshoot and resolve OSS-related issues, ensuring high availability and responsiveness of monitoring and orchestration systems.
• Conduct platform upgrades, performance tuning, and continuous integration of new data sources and OSS features.
• Maintain clear documentation including system architecture, integration flows, troubleshooting guides, and operational runbooks.

What You’ll Need:

• MSc in Computer Science, Information Systems, Telecommunications, or a related technical field.
• 3+ years of hands‑on experience working with OSS systems in a telecommunications or satellite operations environment.
• Strong knowledge of OSS domains such as fault management, performance management, configuration management, and service provisioning.
• Experience with monitoring platforms such as Comarch, Nagios, Zabbix, Dataminer, ServiceNow ITOM or similar.
• Experience using TWAMP for network performance testing and service validation.
• Proficiency with scripting languages (e.g., Python, JavaScript) and data integration methods (e.g., REST APIs, XML, JSON).
• Experience using Apache Kafka and Snowflake for building real-time data streams between monitoring systems and data platforms
• Familiarity with SNMP, NetConf, syslog, and telemetry ingestion protocols.
• Understanding of satellite ground infrastructure, gateway systems, and IP transport networks
• Understanding of ITIL practices and how OSS systems support operational workflows.
• Strong analytical and problem-solving skills, with attention to detail and a proactive mindset.
• Ability to work independently and collaboratively in a fast‑paced, operations‑focused environment.

Where You’ll Work : London, Turin or Paris

Working model: Hybrid, with a combination of on-site and remote work.

Eutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.