Client Services Executive

World Wide Technology; City of Westminster; On-site; GBP 90,000 - 120,000; Full time

Job summary

World Wide Technology in the United Kingdom is seeking a Client Services Executive - Strategic Resourcing to expand the firm’s footprint within core customer accounts by aligning workforce strategy, delivery models, and long-term services with business outcomes.

You will act as a trusted advisor, engaging hiring managers and executives, leading workforce planning discussions, and shaping multi-quarter services engagements through discovery, SOW design, and commercial modeling.

Qualifications

• Experience in strategic resourcing and workforce planning.
• Ability to translate client needs into multi-quarter services roadmaps.
• Strong stakeholder management with executives (Director, VP, C‑Suite).

Responsibilities

• Serve as Strategic Resourcing SME embedded with client executives and account teams.
• Lead consultative conversations on workforce planning, skills gaps, delivery speed, scalability, and cost optimization.
• Identify and size services opportunities across contracts and programs; drive end-to-end engagements.

Skills

Strategic resourcing

Stakeholder management

Executive engagement

Workforce planning

Consultative selling

Job description

The Client Services Executive - Strategic Resourcing is a services-led growth leader responsible for expanding WWT's footprint within core customer accounts through workforce strategy, delivery models, and long-term services alignment. This role goes beyond transactional staffing. The Strategic Resourcing Services Seller operates as a trusted advisor and subject-matter expert, aligning people, technology, and delivery to client business outcomes and driving scalable, recurring services revenue.

Why This Role Matters to Sales Leadership

• Creating demand upstream of projects through workforce and delivery planning
• Deepening hiring manager, delivery leader, and executive relationships
• Translating technology initiatives into long-term workforce and services roadmaps
• Securing multi-role, multi-quarter, and programmatic services engagements
• Increasing account stickiness and predictability of services revenue

Core Responsibilities / Strategic Client Engagement

• Serve as the Strategic Resourcing SME within assigned accounts, embedded with the Client Executive and account teams
• Engage directly with hiring managers, delivery leaders, and executive stakeholders (Director, VP, C-Suite)
• Lead consultative conversations on workforce planning, skills gaps, delivery speed, scalability, and cost optimization

Services Growth & Sales Execution

• Proactively identify services and workforce opportunities not visible through traditional sales motions
• Own Strategic Resourcing opportunities end-to-end:
  • Discovery and intake
  • Solution and delivery model design
  • SOW creation and commercial modeling
  • Extensions and expansions
  • Position a full portfolio of services, including:
    • Contract and contract-to-hire
    • Direct placement
    • Blended and hybrid resourcing models
    • Workforce optimization and advisory

Workforce Strategy & Advisory

• Develop multi-year workforce roadmaps aligned to client initiatives and transformation programs
• Design flexible delivery models balancing speed, cost, and access to specialized talent
• Translate business and technical strategies into scalable resourcing solutions supported by WWT's global ecosystem

What Differentiates Strategic Resourcing Services Sellers

• Specialized staffing and workforce consulting expertise
• Deep industry and market intelligence on talent availability and trends
• Proven ability to create executive-level workforce strategies
• Strong track record of building and maintaining hiring manager relationships
• Well-versed in staffing economics, margin drivers, and delivery efficiency

How Executive Sales Leaders Should Leverage This Role

• Embedded in account planning and pipeline strategy
• Introduced to customers as workforce and services SMEs-on par with technical and delivery leaders
• Enabled to build direct relationships with hiring managers and delivery stakeholders
• Integrated as an active participant in core sales motions, not reactive support
• Positioned as a growth multiplier for services, not a transactional staffing resource

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.