Client Services & Enquiries Specialist

Napthens; Preston; On-site; GBP 20,000 - 28,000; Full time

Job summary

Napthens is seeking a Client Services Executive to be the first point of contact for new enquiries and guide clients to the right legal support. You will ensure an excellent client experience from the outset and support the team with quotations and information across multiple channels.

The role involves handling enquiries by phone, email and online channels, building relationships with clients and referrers, and maintaining accurate CRM records to drive positive outcomes for every client.

Qualifications

• Excellent communication and organisational skills.
• A professional and confident telephone manner.
• Strong attention to detail.
• Previous customer service or client-facing experience.
• Experience using CRM or case management systems.

Responsibilities

• Handle enquiries by phone, email and online channels.
• Provide quotations and information on our services.
• Manage and follow up new business enquiries.
• Build relationships with clients, referrers and colleagues.
• Maintain accurate records and CRM systems.

Skills

Communication

Telephone skills

Attention to detail

Customer service

CRM experience

Tools

CRM software

Job description

Napthens is seeking a Client Services Executive to be the first point of contact for new enquiries and guide clients to the right legal support. You will ensure an excellent client experience from the outset and support the team with quotations and information across multiple channels.

The role involves handling enquiries by phone, email and online channels, building relationships with clients and referrers, and maintaining accurate CRM records to drive positive outcomes for every client.