Client Liaison

ACS Staffing Solutions; Northampton; On-site; GBP 15,000 - 21,000; Full time

Job summary

ACS Staffing Solutions is seeking a Legal Client Liaison in Northampton for a temporary–permanent role, with ASAP start. The role is to be the first point of contact for new and prospective clients, handling enquiries by phone with professionalism and organisation.

You will manage client information in the internal system, guide clients through registration, and ensure timely, accurate documentation. Previous legal or client-service experience is desirable, with a law degree advantageous.

Qualifications

• Strong telephone manner and client-facing skills.
• Experience in legal, customer service, sales or recruitment is desirable.
• Law degree or legal experience would be advantageous.
• Excellent communication and attention to detail.
• Ability to multitask and prioritise effectively.
• Professional approach with understanding of legal regulations.

Responsibilities

• Act as the first point of contact for new and prospective clients.
• Confidently speak with clients to understand requirements.
• Set up new clients on the internal system and record information.
• Talk clients through the necessary information and registration process.
• Prepare and send client care documentation in a timely manner.
• Follow up with clients to ensure they have received the required information.
• Liaise with the wider team on client requirements and next steps.
• Arrange and book client appointments.
• Follow up on initial enquiries and leads to maximise conversion.
• Maintain accurate client records and complete admin duties.

Skills

Telephone skills

Organised

Client-facing

Multitasking

Education

Law degree or equivalent

Job description

Legal Client Liaison

Monday–Friday, 9:00am–5:00pm

£13 per hour

Northampton- Grange Park

Temporary – Permanent

ASAP Start

Our well-established legal client is looking for a Client Liaison to join their team and act as the first point of contact for new and prospective clients. This is a client-focused role suited to someone who is confident on the phone, highly organised and able to manage multiple enquiries in a professional and timely manner.

The successful candidate will be responsible for managing the clients first interaction with the business from the initial enquiry, ensuring clients receive clear information and a professional service from their first interaction. This is a great opportunity not only for thsoe with great experince in solicitors firms but also junior candidates who are looking for their first stepping stone into a law firm.

Responsibilities

• Act as the first point of contact for new and prospective clients, handling incoming calls and initial enquiries.
• Confidently speak with clients to understand their requirements and provide relevant information.
• Set up new clients on the internal system, ensuring all information is recorded accurately.
• Talk clients through the necessary information and registration process.
• Prepare and send client care documentation in a timely manner.
• Follow up with clients to ensure they have received the required information and answer any questions.
• Liaise with the wider team regarding client requirements and next steps.
• Arrange and book client appointments where required.
• Follow up on initial enquiries and leads to maximise conversion.
• Maintain accurate client records and complete general administrative duties.
• Manage multiple enquiries and tasks simultaneously while maintaining a high level of service.
• Ensure all processes are followed in line with relevant legal regulations and company procedures.

Ideal Candidate

• We are looking for a professional, confident and organised individual with a strong telephone manner and excellent client-facing skills.
• Previous legal, customer service, sales or recruitment experience is desirable.
• Law degree or legal experience would be advantageous.
• Excellent communication and telephone skills.
• Strong administration and attention to detail.
• Ability to multitask and prioritise effectively.
• Professional approach with an understanding of legal regulations.
• Proactive, with a strong focus on client service.