Client Experience Specialist - FT/PT

Napthens LLP; Preston; On-site; GBP 17,000 - 26,000; Full time

Job summary

Napthens LLP in Preston is seeking a Client Services Executive to be the first point of contact for new enquiries, helping clients find the right legal support and ensuring an excellent client experience from the outset.

You will handle enquiries by phone, email and online channels, provide quotations, manage new business follow-ups and maintain accurate records in our CRM. A professional, confident telephone manner and strong attention to detail are essential.

Qualifications

• Excellent communication and organisational skills.
• A professional and confident telephone manner.
• Strong attention to detail.
• Previous customer service or client-facing experience.
• Experience using CRM or case management systems.

Responsibilities

• Handle enquiries by phone, email and online channels.
• Provide quotations and information on our services.
• Manage and follow up new business enquiries.
• Build relationships with clients, referrers and colleagues.
• Maintain accurate records and CRM systems.

Skills

Communication

Organisational skills

Telephone manner

Attention to detail

Customer service

CRM experience

Tools

CRM software

Job description

Napthens LLP in Preston is seeking a Client Services Executive to be the first point of contact for new enquiries, helping clients find the right legal support and ensuring an excellent client experience from the outset.

You will handle enquiries by phone, email and online channels, provide quotations, manage new business follow-ups and maintain accurate records in our CRM. A professional, confident telephone manner and strong attention to detail are essential.