Client Services, EMEA, 12 Month Maternity Cover, Based in London

TIAA; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company is seeking an AVP, Client Services for the EMEA region to enhance client experience through exceptional service. You will be responsible for managing client relationships and leading meetings to address client needs while collaborating with various teams. Candidates should possess strong communication skills and a degree, with essential experience in private investment markets.

Qualifications

• Degree education required.
• Private investment market experience essential.
• Fluent English; knowledge of German or Dutch beneficial.

Responsibilities

• Maintain first-class client service as key contact.
• Lead client meetings and manage relationships throughout the lifecycle.
• Innovate and improve operational processes to enhance client experience.

Skills

Client leadership skills

Emotional ownership for client needs

Strong project management skills

Excellent communication skills

Education

Degree educated

Tools

MS Word

Excel

PowerPoint

Job description

Overview of the Role

Building and providing a first-class Client Service function globally. The AVP, Client Services, EMEA will be responsible for maintaining day-to-day contact with our clients. This will entail building trusted and deep relationships with your clients. You will challenge yourself to understand intricate operating models and outstanding servicing requirements in order to provide a differentiated client experience. Through proactive engagement you will deliver the best of Nuveen to your clients with the goal of exceeding their servicing expectations.

Key responsibilities will include:

• Maintaining a first-class client service as key contact for servicing – internally and externally.

• Independently lead client meetings where appropriate.

• Managing the client relationship through every stage of the life cycle, from assessing pre-win complexity, through to onboarding client mandates and completing ongoing service requirements of our clients and their third parties.

• Applying thought leadership to both projects and management of client relationships. Occasionally required to lead on projects representing the client and the team.

• Operating as a creative problem solver and building positive relationships with client-facing and non-client-facing teams.

• Co-ordination, monitoring and tracking of ad hoc and recurrent investor reporting deliverables.

• Partnering with colleagues and functions across Nuveen to innovate, harness technology and enhance operational processes that continue to improve your clients’ servicing experience.

• Maintaining information on the in-house client relationship management systems ensuring that it is complete and accurate for each client.

• General client relationship management – keeping clients up to date with news and any new initiatives or regulatory considerations/changes.

• Liaising with third parties to ensure technical support is received on all issues concerning administration, investment accounting and custody.

• Regularly review service standards with those areas of the business which have an impact on client service perceptions. Owning and evolving core operational service offering in partnership with operational groups and key third-party providers.

• Participation in any team related projects as required

• Independently lead client meetings and interactions

Technical Skills & Qualifications Required

• Degree educated

• Proven client leadership skills and service philosophy

• Private investment market experience essential

• Good knowledge of MS Word, Excel and PowerPoint

• Must be computer literate and able to work with bespoke systems (training will be provided)

Competencies Required

• Fluent English speaker essential, German or Dutch language beneficial

• Naturally exudes emotional ownership for client needs

• Strong project management skills

• Must be highly motivated and capable of working independently

• Excellent communication skills and strong team player

• Appreciation for importance of process to manage risk

• Operates effectively under pressure and working to tight deadlines