Account Manager

The Focus Agency Group; Shoreditch; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Holidays

Birthday leave

EOT bonus

Life assurance

Social events

Private medical insurance

Long service awards

Employee of the Quarter

Tea & snacks

Referral programme

Pirkx benefits

Job summary

The Focus Agency Group in London is seeking an experienced Account Manager to join our Creative – Client Services team. You’ll own key client relationships and ensure delivery of offline, digital, and web projects while driving account growth.

Reporting to the Client Services Director, you’ll lead a fast-paced agency environment, mentor the Account Executive, and manage budgets, timelines and stakeholder briefs across multiple channels.

Qualifications

• Experience as Account Manager in marketing/creative agency.
• Strong commercial awareness with a track record of growing accounts.
• Excellent leadership and people management skills.
• Outstanding communication and presentation skills.
• Highly organised and detail-focused with multiple clients and deadlines.

Responsibilities

• Act as the primary point of contact for assigned clients, building trusted relationships and ensuring exceptional service delivery.
• Oversee end-to-end delivery of projects across digital, web, and offline channels, ensuring on-time, on-budget delivery and high quality.
• Identify and develop opportunities for account growth and proactively expanding client relationships.
• Lead and support the Account Executive with guidance, performance management, coaching and development.
• Manage financial processes including quoting, invoicing, and accurate project setup and tracking using Synergist.

Skills

Account management

Client relationships

Delivery management

Leadership

Budget management

Tools

Synergist

Job description

Hybrid

Monday - Friday 9:00AM - 5:30PM (3 days in the office/2 days WFH)

About the role

We’re seeking an experienced and commercially minded Account Manager to join a Creative – Client Services team. Reporting to the Client Services Director, you’ll take ownership of key client relationships, ensuring the successful delivery of offline, digital, and web projects while driving account growth.

This role sits at the heart of client strategy, project delivery, and team leadership, ideal for someone who thrives in a fast-paced agency environment.

• Generous Holidays starting from 33 days per annum
• Birthday leave (post-probation)
• Tax Free EOT Bonus
• Group Life Assurance
• Social events organised by our Social Committee
• Optional private medical insurance after 1 year
• Long service awards every 5 years
• Employee of the Quarter programme
• Free tea, coffee, snacks, kitchen facilities, and breakout spaces
• Referral programme
• Pirkx benefits from day one

Key Responsibilities

• Act as the primary point of contact for assigned clients, building strong, trusted relationships and ensuring exceptional service delivery
• Oversee the end-to-end delivery of projects across digital, web, and offline channels, ensuring work is delivered on time, within budget, and to a high standard
• Identify and develop opportunities for account growth, proactively expanding client relationships and new business opportunities
• Lead and support the Account Executive, providing guidance, performance management, coaching, and development
• Manage financial processes including quoting, invoicing, and accurate project setup and tracking using Synergist

Requirements

• Proven experience as an Account Manager within a marketing or creative agency environment
• Strong commercial awareness with a track record of growing accounts and exceeding client expectations
• Excellent leadership and people management skills, with experience managing and motivating direct reports
• Outstanding communication and presentation skills, with the ability to produce clear, strategic briefs and client-facing documentation
• Highly organised and detail-focused, with the ability to manage multiple clients and deadlines in a fast-paced setting