Client Services Director

Cottrell Moore Ltd; Colchester; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Generous holidays

Birthday leave

Life Assurance

Social events

Private medical insurance

Long service awards

Tea & snacks

Beer Fridays

Referral programme

Pirkx benefits

Pension 3%

Job summary

Cottrell Moore Ltd in Colchester, UK, is seeking a Client Services Director to lead our Client Services team, ensure exceptional service, and nurture long-term client relationships.

You will work with senior stakeholders to deliver work on brief and on budget, drive performance, and identify new business opportunities, while mentoring talent and ensuring an outstanding client experience.

Qualifications

• Experience in a senior client services or account leadership role within an agency.
• Proven ability to manage and develop high-performing teams.
• Experience managing key client relationships and multiple stakeholders.
• Commercial mindset with ability to spot and convert new business opportunities.
• Excellent communication, presentation, and relationship-building skills.
• Highly organised in a fast-paced, deadline-driven environment.

Responsibilities

• Lead, inspire, and develop the Client Services team to deliver outstanding customer service.
• Build and maintain strong senior-level client relationships and key accounts.
• Oversee delivery of high-quality work that meets client briefs, budgets, and timelines.
• Drive best practice across client servicing and continuously improve processes.
• Identify and support new business opportunities and account growth.
• Own financial targets and motivate the team to achieve performance goals.

Skills

Senior leadership

Team management

Client relationships

Business development

Communication skills

Organised, deadline-driven

Job description

About the Role

As Client Services Director, you'll lead and develop our Client Services team to deliver exceptional service and build strong, long-lasting client relationships. You'll work closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities. This role plays a key part in driving team performance, nurturing talent, and ensuring our clients receive a consistently outstanding experience.

Shifts

9:00am - 5:30pm, Monday to Friday (three days in office) (Occasional early starts, late finishes, and client travel may be required)

Benefits

• Generous Holidays starting from 33 days per annum
• Birthday leave (post-probation)
• Tax Free EOT Bonus
• Group Life Assurance
• Social events organised by our Social Committee
• Optional private medical insurance after 1 year
• Long service awards every 5 years
• Employee of the Quarter programme
• Free tea, coffee, snacks, kitchen facilities, and breakout spaces
• Beer Fridge Fridays
• Referral programme
• Pirkx benefits from day one
• Auto-enrolment pension (3% employer contribution after 3 months)

Key Responsibilities

• Lead, inspire, and develop the Client Services team to deliver outstanding customer service
• Build and maintain strong senior-level client relationships and key accounts
• Oversee delivery of high-quality work that meets client briefs, budgets, and timelines
• Drive best practice across client servicing and continuously improve processes
• Identify and support new business opportunities and account growth
• Own financial targets and motivate the team to achieve performance goals

Requirements

• Proven experience in a senior client services or account leadership role within an agency environment
• Strong track record of managing and developing high-performing teams
• Experience managing key client relationships and multiple stakeholder groups
• Commercially minded with the ability to spot and convert new business opportunities
• Excellent communication, presentation, and relationship-building skills
• Highly organised with the ability to thrive in a fast-paced, deadline-driven environment