Neighbourhood Services Coordinator

Carrington West; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in housing services is seeking a Neighbourhood Services Coordinator to enhance tenant and estate management. The ideal candidate will possess significant housing management experience and excel in fostering strong relationships with residents and agencies, ensuring high-quality service and effective problem resolution.

Qualifications

• Significant experience as a housing officer.
• Strong understanding of housing legislation and best practices.
• Ability to coordinate with multiple teams and services.

Responsibilities

• Act as a single contact for residents, resolving tenancy and ASB issues.
• Conduct estate inspections and create action plans.
• Establish relationships with key teams for coordinated service delivery.

Skills

Communication

Problem Solving

Proactive Approach

Team Collaboration

Job description

We are looking for a highly experienced and proactive Neighbourhood Services Coordinator to join a forward-thinking housing service team. In this role, you'll act as the key point of contact for residents, ensuring that tenancy and estate management issues are resolved efficiently, while delivering a first-class customer service. You'll work across various housing-related disciplines, embedding a resident-first approach and coordinating a multi-agency response to tenancy, anti-social behaviour (ASB), and estate-related issues.

This is a fast-paced role requiring an immediate start, where you'll need to hit the ground running and bring your housing management expertise to improve the lives of residents.

The Role
·Act as a single point of contact for residents, resolving tenancy, anti-social behaviour, and communal area issues. Ensure clear, consistent communication and excellent service delivery.
·Handle succession, assignments, subletting, viewings, and sign-ups, ensuring all activities comply with legislation and policies.
·Conduct regular estate inspections, tracking and resolving issues in collaboration with caretaking teams. Develop estate action plans to address anti-social behaviour, environmental crime, and estate improvements.
·Respond promptly to reports of ASB, creating action plans and using available tools to address and resolve cases, while maintaining regular communication with residents.
·Establish strong relationships with key teams and services, including repairs, income, social services, and caretaking, ensuring a coordinated approach to service delivery.
·Identify and support tenants facing abuse, neglect, or safeguarding concerns, providing a whole-person approach to their needs.
·Work with the Lettings Team to ensure voids are managed efficiently, viewings and sign-ups are prioritized, and properties are re-let promptly in line with best practices.
·Maintain accurate records of actions and progress on all tenancy management, ASB, and estate-related matters, providing updates to residents and ensuring timely resolution of issues.

The Ideal Candidate
·Significant experience as a housing officer, with expertise in tenancy management, ASB resolution, and estate inspections.
·Strong understanding of housing legislation, tenancy agreements, and landlord best practices.
·Excellent verbal and written communication skills, capable of building trust and rapport with residents and key stakeholders.
·Proactive approach to identifying and resolving issues, with the ability to work independently and under pressure.
·Proven ability to work effectively with multiple teams and external agencies to deliver coordinated solutions.
·Passionate about delivering excellent landlord services and improving outcomes for residents.

What you need to do now?
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.