Client Services Coordinator

AHK Group Ltd; Dundonald; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

salary

pension

life assurance

employee assistance programme

Job summary

Alfred H Knight in Dundonald is seeking a Client Services Coordinator to join our team. In this client-facing role, you will organise and manage solid fuel laboratory appointments while ensuring a professional level of service and timely reporting of results.

You will liaise with stakeholders to meet client expectations and actively identify ways to standardise, streamline and improve our service levels. This role requires a proactive mindset, excellent communication, and the ability to work

Qualifications

• Strong communication and relationship skills.
• Pro-active mindset and ability to think ahead.
• Attention to detail and accuracy.
• Ability to work under pressure and in a team.
• IT knowledge and data entry experience is advantageous.

Responsibilities

• Organise and manage laboratory appointments for solid fuel testing.
• Ensure accurate and timely reporting of results and operations.
• Liaise with stakeholders to meet client expectations.
• Identify and implement methods to standardise, streamline and improve service levels.

Skills

Communication skills

Relationship building

Pro-active mindset

Attention to detail

Working under pressure

Team player

IT/data entry experience

Education

Undergraduate degree

Job description

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Client Services Coordinator to join our team in Dundonald, UK.

In this client-facing role, your primary responsibility will be to organise and manage AHKES solid fuel laboratory related appointments while ensuring a professional level of service is consistently maintained and exceeded. You will also be responsible for meeting client expectations through the accurate and timely reporting of results and operations and liaising closely with relevant stakeholders. Beyond the day-to-day coordination, you will actively identify methods to standardise. streamline and improve our service levels.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Required Competencies

• Strong communication skills and adaptable to the situation/ culture
• Ability to create and maintain relationships
• Pro-active mindset and ability to ‘think ahead’
• Strive for perfection and keen eye for detail
• Must work well under pressure
• Team player who will support colleagues, management and the business needs.
• IT knowledge and data entry experience would be advantageous

Required Work Experience

• Experience in day to day fast paced operational environment
• Experience in a commercial technical environment and knowledge of procedures/processes is preferred

Required Qualifications

• Undergraduate degree or equivalent professional certification and experience

Travel

• Travel as required both domestically and internationally

BENEFITS

• salary
• pension
• life assurance
• employee assistance programme

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.