Client Services Co-Ordinator Claims

Royal Veterinary College; Potters Bar; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Pension

Family friendly policies

Fitness & Wellbeing Centre on site

Cycle to work scheme

Free minibus service

Job summary

Royal Veterinary College is seeking an experienced Client Services Co-Ordinator to join our Claims Team on a 1-year fixed-term contract. You will process insurance claims accurately and provide clear, empathetic support to clients throughout their claims journey.

Key duties include liaising with vets, handling client communications, reviewing invoices and medical notes, and supporting the admission and discharge process.

Qualifications

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting.
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems.
• Excellent attention to detail and a high level of accuracy.
• Previous experience in insurance claims handling (desirable).
• Superb communication and interpersonal skills.
• Confidence in discussing sensitive topics with empathy and discretion.
• Highly organised, conscientious, and diligent in your work.
• Ability to manage a high workload and prioritise effectively.

Responsibilities

• Process claims efficiently within agreed service levels.
• Review veterinary invoices, clinical notes, and medical histories.
• Handling and accurately processing client and patient information.
• Identifying and resolving discrepancies promptly and efficiently.
• Manage incoming calls and emails.
• Process card and cash payments.
• Liaise with vets, colleagues, and external Insurance companies for additional information when required.

Skills

Client-facing

Admin skills

MS Office

CRM/database

Attention to detail

Insurance claims experience

Communication skills

Empathy

Organisation

Workload management

Tools

MS Office

CRM/database

Job description

Salary: £29,329 to £31,930Per Annum Including London Weighting

Fixed Term / Full Time

ClosingDate: 23.59 hours BST on Monday 31 August 2026

InterviewDate: Friday 11 September 2026

Reference: CSS-0225-26

We have an exciting and rare opportunity for an experienced and proactive Client Services Co-Ordinator to join our Claims Team in our busy veterinary hospital.

Please note that this role is for a 1 year Fixed-Term Contract

In this role, you will be responsible for processing insurance claims accurately and efficiently, ensuring clients receive clear, timely communication and compassionate support throughout their claims journey. You will also assist our client-facing team, acting as a key point of contact for clients during patient admission and discharge.

This role requires a high level of professionalism, empathy, and organisational skill. You will play a vital part in delivering exceptional customer service and client support throughout their journey with us.

Key Responsibilities:

• Process claims efficiently within agreed service levels
• Review veterinary invoices, clinical notes, and medical histories.
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies promptly and efficiently
• Manage incoming calls and emails
• Process card and cash payments
• Liaise with vets, colleagues, and external Insurance companies for additional information when required.

What We are Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
• Excellent attention to detail and a high level of accuracy
• Previous experience in insurance claims handling (desirable)
• Superb communication and interpersonal skills
• Confidence in discussing sensitive topics with empathy and discretion
• Highly organised, conscientious, and diligent in your work
• Ability to manage a high workload and prioritise effectively.

This is an exciting opportunity to become part of a busy collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be35hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. We therefore encourage you to submit your application as soon as possible.