Insurance Administrator (FTC)

VC Evidensia UK; East Midlands; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

6.6 weeks' annual leave plus birthday

Healthcare Cash Plan

Cycle to Work scheme

Learning and development opportunities

Discounted veterinary care

Volunteer benefits

Job summary

Pride Veterinary Centre is seeking an Insurance Administrator on a full-time, 12-month fixed-term contract at Pride Referrals in Derby. The role focuses on supporting clients, insurers and clinical teams by managing insurance claims efficiently throughout the patient journey.

You will work with hospital colleagues, veterinary practices and insurers to ensure prompt claims processing and a positive experience for clients and referring practices.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing or administrative role, with a strong focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.

Responsibilities

• Processing direct insurance claims for both first opinion and multidisciplinary referral cases.
• Processing insurance claims following treatment.
• Monitoring claims through to settlement.
• Liaising with insurance companies, clients and referring veterinary practices.

Skills

Communication skills

Customer service

Organisational skills

Teamwork

Proactive attitude

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Insurance Administrator to join our team at Pride Referrals on a full-time, 12-month fixed-term contract.

Pride Veterinary Centre is a multi-disciplinary veterinary referral centre and the central small animal hospital for the Scarsdale Veterinary Group. In addition to supporting our own practices, we provide referral services to veterinary practices across the Midlands and beyond.

Our specialist services include Anaesthesia, Diagnostic Imaging, Medicine, Surgery, Neurology, Oncology, Ophthalmology, Cardiology, Exotics and Dermatology. We provide 24/7 veterinary care with support from our dedicated on-site Vets at Night team and are equipped with a wide range of state-of-the-art facilities.

We also work closely with the University of Nottingham, supporting veterinary students through referral rotations. As part of inspiring vet care, Pride Veterinary Centre is one of the UK's key referral hospitals within the wider European IVC Evidensia network.

How You’ll Make a Difference

As an Insurance Administrator, you will play an important role in supporting clients, insurers and clinical teams by managing insurance claims efficiently and accurately throughout the patient journey.

You’ll work closely with colleagues across the hospital, veterinary practices and insurance providers to ensure claims are processed promptly, supporting a positive experience for both clients and referring practices.

Working Pattern

• 37.5 hours per week
• Monday to Friday, working between 8:00am and 5:00pm

Key Responsibilities

• Processing direct insurance claims for both first opinion and multidisciplinary referral cases
• Processing insurance claims following treatment
• Monitoring claims through to settlement
• Liaising with insurance companies, clients and referring veterinary practices

You Might Be a Great Fit If...

We’re looking for a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing or administrative role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career.

When you join us, you’ll benefit from:

• A key administrative role within a supportive and collaborative referral hospital team
• Clear career pathways with progression opportunities across client care and practice support roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A collaborative, values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives, including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits, including the Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Pride Veterinary Referral Centre - Derby