Client Services Co-Ordinator Accounts

Allscreens Nationwide Ltd; Hatfield; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Pension package

Family-friendly policies

Free gym and wellbeing centre access

Cycle to work scheme

Job summary

The Royal Veterinary College is seeking an experienced Client Services Co-Ordinator for our busy veterinary hospital in Hatfield. You will be the first point of contact, delivering exceptional service and support throughout the client's journey with us.

Key responsibilities include welcoming clients, processing information, handling calls and payments, and coordinating insurance claims while collaborating with clinical and non-clinical teams.

Qualifications

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting.
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems.
• Exceptional attention to detail and accuracy.
• Experience in basic accounts processes.
• Experience handling insurance claims is highly desirable.
• Superb communication and interpersonal skills.
• Confidence in discussing sensitive topics with empathy and discretion.
• Highly organised and diligent in your work.

Responsibilities

• Greeting clients and providing a warm, welcoming experience.
• Handling and accurately processing client and patient information.
• Identifying and resolving discrepancies quickly and efficiently.
• Dealing with incoming calls and emails.
• Processing card and cash payments.
• Ensuring consents completed, relevant deposits/insurance documents taken at patient admission.
• Processing and sending insurance claims in a timely and accurate manner.
• Liaising with clinical, non-clinical, and other internal departments.

Skills

Client-facing experience

Empathy

Communication skills

Attention to detail

Organisational skills

Insurance claims handling

Tools

CRM/database systems

Microsoft Office

Job description

We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital.

This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

Greeting clients and providing a warm, welcoming experience

Handling and accurately processing client and patient information.

Identifying and resolving discrepancies quickly and efficiently

Dealing with incoming calls and emails

Processing card and cash payments

Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission.

Processing and sending insurance claims in a timely and accurate manner.

Liaising with clinical, non-clinical, and other internal departments

What We are Looking For:

Proven experience in a client-facing role, ideally within a healthcare or veterinary setting

Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems.

Exceptional attention to detail and accuracy

Experience in basic accounts processes

Experience handling insurance claims is highly desirable.

Superb communication and interpersonal skills.

Confidence in discussing sensitive topics with empathy and discretion.

Highly organised, conscientious, and diligent in your work

This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

Competitive and attractive pension package

A range of family friendly policies, including adoption, maternity and paternity pay and leave.

Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)

Cycle to work scheme.

Free mini-bus service to and from Potters Bar station and Hawkshead Campus

Prospective applicants are encouraged to contact Michelle Bhogal –Team Leader on:

01707 669354 or email: [e-mail] if they have any questions regarding this vacancy.

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. We therefore encourage you to submit your application as soon as possible.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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