Client Services Co-ordinator OOH

Royal Veterinary College; Potters Bar; On-site; GBP 11,000 - 16,000; Part time

Job summary

Royal Veterinary College is seeking a client services coordinator to join the Out of Hours team. The role covers a 19-hour week on a rolling three-week rota, within 6pm–midnight, Mon–Fri, and weekends, to support hospital clients and visitors.

You will liaise with veterinary surgeons and clinical staff, delivering a high level of customer service in a busy setting. You will work alongside clinical teams and students, providing friendly, professional service.

Qualifications

• Experience of reception work in a busy client-focused environment.
• Passion for delivering high standards of customer service and able to work with colleagues and students.

Responsibilities

• Provide front-of-house support as part of the Out of Hours team, ensuring a first-class customer experience.
• Refer veterinary surgeons and visitors to clinical staff during emotive moments while maintaining professionalism.
• Support administration and reception teams to help sustain the 24/7 service and continuity of accounts.

Job description

Permanent / Part Time

ClosingDate: 23.59 hours BST on Sunday 30 August 2026

InterviewDate: Tuesday 08 September 2026

Reference: CSS-0209-26

We are looking for a client services coordinator to join our friendly Out of Hours team at the Royal Veterinary College,working approximately a 19-hour weekon a rolling three-week rota, within our opening hours of 6pm until Midnight Mon to Fri and two in three weekends covering shift patterns between the hours of 8am until Midnight. The role is to work within the Queen Mother Hospital for Animals and provide, as part of a team, a first-class customer focused service for hospital clients, referring veterinary surgeons and visitors, forming a vital link between these groups and the hospital clinical staff during emotive times. The Out of Hours team is critical for continued support for the seamless running of the 24/7 service for the continuity of administration for the accounts and reception teams.

This role offers an excellent opportunity to use and develop your skills in all aspects of our busy Front of House, delivering the best level of comprehensive care and customer service to our patients, clients and the veterinary community. You will work alongside RVC clinical teams and students, to provide a friendly and professional customer focused service.

The successful applicant will be passionate about providing a high level of customer service, sharing knowledge with colleagues and students and have experience of reception work in a busy client focused environment and an enthusiastic and personable approach to client and patient care. CPD is both encouraged and funded.

Full training will be given for this unique role.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package


• A range of family friendly policies, including adoption, maternity and paternity pay and leave


• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)


• Cycle to work scheme


• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

To discuss the role further please contact Kerry Hayes on 01707 669865 or [e-mail]

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. We therefore encourage you to submit your application as soon as possible.