First Point of Contact Administrator

Hugo Reeves Recruitment; Shrewsbury; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Full training provided

Career development in property sector

Supportive team environment

Job summary

Hugo Reeves Recruitment is recruiting for a First Point of Contact Administrator in Shrewsbury. You will be the initial contact for clients, contractors and leaseholders, handling calls and emails with a professional approach.

Full training is provided, with a view to developing a career in residential property management. You will triage enquiries, escalate complex issues to the Property Manager, and maintain documentation across systems while coordinating office diary and appointments in a

Qualifications

• Excellent customer service
• Strong administration and communication skills
• Organised with attention to detail
• IT literate and proficient with internal systems

Responsibilities

• Answer incoming calls and emails, providing a professional first point of contact
• Triage routine enquiries and direct complex queries to the appropriate manager
• Prepare and issue general correspondence to clients and leaseholders
• Maintain documentation across internal systems and manage the office diary

Job description

First Point of Contact Administrator

Location: Shrewsbury

Salary: 25,500 per annum

Job Type: Full Time

Training & Support: Full training provided

We are currently recruiting for a First Point of Contact Administrator to join a busy property management team based in Shrewsbury.

This is an excellent opportunity for someone with strong customer service, administration and communication skills who is looking to develop their career within the property sector. Full training and ongoing support will be provided.

The Role

As the first point of contact, you will play an important role in providing a professional and efficient service to clients, customers, contractors and leaseholders.

You will be responsible for handling incoming calls and emails, dealing with routine enquiries and ensuring more complex queries are directed to the appropriate Property Manager or department.

Key Responsibilities

• Answer incoming telephone calls and emails, providing a professional and helpful first point of contact.
• Handle routine client and customer enquiries and accurately triage more complex queries.
• Direct calls and correspondence to the appropriate Property Manager or internal department.
• Prepare and issue general correspondence to clients and leaseholders.
• Assist Property Managers and Department Heads with client, contractor and customer communications.
• Upload and maintain documentation across internal systems.
• Manage appointments and oversee the Shrewsbury office diary.
• Liaise with internal teams to obtain and provide information relating to property portfolios.
• Attend internal meetings where required.
• Ensure all work is carried out in line with relevant industry guidelines and best practice.
• Complete mandatory training and participate in additional training where appropriate.
• Maintain high standards of customer service and ensure customers are treated fairly.
• Keep up to date with relevant legislation and industry developments.
• Work collaboratively as part of a wider property management team.

About You

We are looking for someone who is:

• Customer-focused with a professional and friendly approach.
• Confident communicating by telephone, email and in person.
• Highly organised with good attention to detail.
• Comfortable managing multiple enquiries and prioritising workload.
• IT literate and confident using internal systems.
• A strong team player who is willing to learn and develop.
• Reliable, punctual and professional.
• Previous experience in administration, customer service, property or a similar environment would be beneficial, although not essential.

What's on Offer?

• 25,500 per annum
• Full training and ongoing support
• Opportunity to develop a career within the property management sector
• Supportive team environment
• Excellent opportunity for someone looking to establish themselves within residential property