Client Services Analyst – Financial Markets

EC Markets LTD; Greater London; Hybrid; GBP 30,000 - 48,000; Full time

Job summary

EC Markets LTD in London is seeking a Client Service Analyst to join our Customer Services team. The role focuses on delivering professional client support across investment products and maintaining regulatory compliance.

You will handle inquiries via phone, email, and live chat, while supporting onboarding and relationship management within a fast-paced financial services environment.

Qualifications

• 1–3 years of experience within a brokerage, fintech, financial services, banking, or investment environment; alternatively, a degree in Finance, Economics, Business, or a related discipline.
• Excellent verbal and written communication skills.
• Ability to explain complex financial concepts in a clear, concise, and client-friendly manner.
• Strong analytical and problem-solving capabilities.
• High levels of accuracy, attention to detail, and organisational skills.
• Ability to perform effectively in a fast-paced environment with competing priorities.
• Strong sense of accountability and ownership.

Responsibilities

• Deliver professional, timely, and accurate support to clients via telephone, email, and live chat.
• Act as a trusted first point of contact, providing a seamless and positive client experience.
• Build confidence and trust through clear communication and efficient issue resolution.
• Manage client expectations effectively during periods of heightened market activity and volatility.
• Provide assistance relating to trading accounts, platform navigation, and account maintenance.
• Ensure all client interactions comply with FCA regulations and internal policies.
• Maintain accurate records of client interactions within CRM and internal systems.
• Collaborate with Compliance, Operations, Trading, and Technology teams to deliver effective client solutions.

Skills

Communication

Analytical thinking

Attention to detail

Accountability

Fast-paced environment

Education

Bachelor's degree in Finance/Economics/Business

Tools

CRM systems

Trading platforms

Investment applications

Job description

EC Markets LTD in London is seeking a Client Service Analyst to join our Customer Services team. The role focuses on delivering professional client support across investment products and maintaining regulatory compliance.

You will handle inquiries via phone, email, and live chat, while supporting onboarding and relationship management within a fast-paced financial services environment.