Asset and Wealth Management - Client Service Associate

Testing Site - JPMC; Easter Howgate; On-site; GBP 28,000 - 42,000; Full time

Job summary

Testing Site - JPMC in the United Kingdom seeks a Client Service Specialist to support Private Banking clients, delivering a seamless, first-class client experience. You will collaborate with multiple teams to ensure accurate handling of client inquiries and transactions, with emphasis on communication, compliance and quality service.

The role requires a Bachelor's degree or equivalent financial qualifications, fluent English, strong relationship management, and the ability to adapt to a rapidly

Qualifications

• Minimum of Bachelor's degree or equivalent financial qualifications.
• Fluent English.
• Strong relationship management, communication and time management skills.
• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible.
• Solid comprehension of deposit, banking, brokerage, custody, investment management, mutual funds and credit products as each applies to their region's business segment.
• Must understand and comply with the regulations, policies and procedures applicable to these products and services, and grasp the potential financial liabilities of the transactions.
• Previous experience in a similar role within the Financial services and/or Banking industry.
• Capital Markets exam required or passed within 2 months of start date.

Responsibilities

• Manage daily execution of client transactions and inquiries accurately, within deadlines and in line with policies.
• Monitor client cash balances and liaise with clients to cover positions where necessary.
• Provide information, solicit responses and record elections for Corporate Actions on client accounts.
• Research, follow-up and resolve client inquiries and problems with stakeholders in a timely and professional manner.
• Research potential fraud, errors or losses to ensure prompt resolution.
• Identify cross-sell opportunities and elevate to bankers and product partners.
• Verify and maintain data quality related to client hierarchy and account alignment.

Skills

Fluent English

Relationship management

Communication

Time management

Regulatory awareness

Education

Bachelor's degree or equivalent financial qualifications

Capital Markets exam

Job description

he Client Service Specialist works with teams across the Private Bank to deliver a seamless and integrated experience to our clients.

We are actively looking for driven individuals who are collaborative, engaging and motivated to provide a first-class experience to clients. If you are a detail-oriented natural communicator with a passion for high quality service, the Client Service team may be the one for you.

As a Client Service Specialist within the Private Bank, you will work with teams across the bank to deliver a seamless and integrated experience to our clients. We are actively looking for team members who are collaborative, engaging, and motivated to provide a first-class experience to clients. If you are a detail-oriented natural communicator with a passion for high-quality service, this role provides the opportunity to be part of a dynamic team and make a significant impact on our client's experience.

Job Responsibilities

• Manage daily execution of client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures. A CSS transaction approval levels/limits will vary based on seniority
• Monitor client cash balances, where necessary liaising with clients to cover positions.
• Providing information, soliciting responses and recording elections for Corporate Actions on client accounts.
• Research, follow-up and resolve client inquiries and problems through effective interaction with clients, bankers, investors, product specialists, operations areas, and other staff in a timely and professional manner
• Research potential (or actual) fraud situations, errors, and losses to ensure prompt and accurate resolution
• Identify cross-sell opportunities, and elevate to bankers and product partners in order to close or provide advice to the client
• Verify and maintain data quality as it relates to internal and external client hierarchy and account alignment

Required Qualifications, Capabilities andSkills

• Minimum of Bachelor's degree or equivalent financial qualifications
• Fluent English
• Strong relationship management, communication and time management skills
• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
• Solid comprehension of deposit, banking, brokerage, custody, investment management, mutual funds and credit products as each applies to their specific region's business segment
• Must understand and comply with the regulations, policies and procedures applicable to these products and services, and grasp the potential financial liabilities of the transactions associated with these products and services if they are not executed properly
• Previous experience in a similar role within the Financial services and/or Banking industry
• Capital Markets exam required or passed within 2 months of start date.

Preferred Qualifications, Capabilities andSkills

• multilingual - other foreign languages highly desired

This role encompasses the performance of UK regulated activity. The successful candidate will therefore be subject to meeting UK regulatory requirements in the assessment of fitness, propriety, knowledge and competence (as assessed by the Firm) and (where appropriate) approval by the UK Financial Conduct Authority and/or the Prudential Regulation Authority to carry out such activities.