Client Experience Analyst

Trevose Partners; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Training programme

Career development

Collaborative environment

Job summary

Trevose Partners is seeking a Client Experience Analyst to join its London team. The role suits a recent graduate or someone with 1–2 years’ experience aiming to build a client-facing career in technology and financial services.

Key duties include supporting onboarding, serving as a main contact for clients, resolving queries, and driving improvements in overall customer experience. This position offers strong training and development within a fast-paced environment.

Qualifications

• Degree or equivalent with relevant internship experience or 1–2 years in related roles.
• Experience in client services, onboarding, account management or financial services is beneficial.
• Strong communication and relationship-building skills.

Responsibilities

• Support onboarding of new clients and smooth transition onto the platform.
• Act as a key contact, building relationships and delivering excellent client experience.
• Resolve client queries and coordinate with internal teams for efficient issue handling.
• Help improve client engagement and identify ways to enhance the customer experience.

Skills

Communication skills

Relationship-building

Organised

Proactive

Customer-focused

Education

Bachelor's degree or equivalent

Job description

A growing technology business is looking to hire a Client Experience Analyst to join its London team.

This opportunity would suit a recent graduate with relevant internship experience or someone with 1–2 years' experience looking to build a client-facing career within technology and financial services.

The Role

• Support the onboarding of new clients and ensure a smooth transition onto the company's platform.
• Act as a key point of contact, building strong relationships and delivering an excellent client experience.
• Resolve client queries and work closely with internal teams to ensure issues are handled efficiently.
• Help improve client engagement and identify ways to enhance the overall customer experience.

About You

• A degree (or equivalent) with relevant internship experience, or 1–2 years' professional experience.
• Previous experience in client services, customer success, onboarding, account management or financial services is beneficial.
• Strong communication and relationship-building skills.
• Organised, proactive and eager to learn.
• An interest in technology and delivering an excellent customer experience.

What's on Offer

• Excellent training and career development.
• Exposure to a collaborative and fast-paced environment.
• The opportunity to build a long-term career in a growing technology business.