Client Services Advocate — Hybrid & Benefits

Stephens Scown LLP; Exeter; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Group life assurance

Wellbeing support

Three extra paid leave days

Job summary

Stephens Scown LLP in Exeter is seeking a Client Services Assistant to deliver best-in-class service to clients across all channels, front of house and support to legal teams.

You will handle enquiries, liaise with advisors, and enjoy flexible working options including part-time or job share. The role suits organized, calm professionals with strong IT skills and a passion for client care.

Qualifications

• Experience in a front-of-house, client-centric environment.
• Excellent interpersonal and communication skills.
• Ability to manage a busy, varied workload and stay calm under pressure.
• Highly organized, proactive, approachable and flexible.
• Proficient in Microsoft Office including Word, Excel and Teams.
• Understanding of legal services would be advantageous.

Responsibilities

• Take and handle new enquiries by all channels including telephone, website and email.
• Operate as an effective firm front of house by greeting clients and handling general information requests.
• Liaise with legal advisors and support legal teams to deliver best-in-class client experience for internal and external clients.
• Discuss flexible working options, including part-time and job share opportunities.

Skills

Front of house

Customer service

Interpersonal skills

MS Office

Tools

MS Office

Job description

Stephens Scown LLP in Exeter is seeking a Client Services Assistant to deliver best-in-class service to clients across all channels, front of house and support to legal teams.

You will handle enquiries, liaise with advisors, and enjoy flexible working options including part-time or job share. The role suits organized, calm professionals with strong IT skills and a passion for client care.