Client Services Advisor

Carousel Logistics; Sittingbourne, West Midlands; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Remote working

Career development

Weekend overtime

Job summary

Carousel Logistics is seeking a Client Services Advisor to join our Client Services team. This predominantly home-based role offers remote working with the option to work from our Sittingbourne office or Midlands offices, delivering proactive, professional service to our clients and suppliers.

You’ll own enquiries from first contact to resolution, build strong relationships, and help ensure we meet SLAs. The position emphasizes ownership, problem solving and a focus on an excellent client

Qualifications

• Experience in customer service within logistics or fast-paced environments.
• Experience managing client relationships proactively.
• Excellent verbal and written communication skills.

Responsibilities

• Own enquiries from initial contact through to resolution.
• Deliver service excellence and positive client experience.
• Resolve operational issues quickly and inform clients proactively.
• Aim for first-contact resolution where possible.
• Ensure client service levels (SLAs) are met.
• Build trusted relationships with clients and internal teams.
• Identify process improvements to enhance service and efficiency.

Skills

Customer service

Relationship management

Communication skills

Organisational skills

Problem solving

Ownership mindset

Job description

Remote Working | £27,802.12 Starting Salary | 37.5 Hours per Week | Paid Weekend Overtime | Career Development

Join Carousel as a Client Services Advisor

Are you passionate about delivering great customer service? Do you enjoy solving problems, building strong relationships and making sure customers receive the best possible experience?

We’re looking for a proactive and enthusiastic Client Services Advisor to join our Client Services team at Carousel Logistics, part of the DANX Carousel Group.

This is a predominantly home-based role, giving you the flexibility of remote working, with the option to work from our Sittingbourne office or one of our Midlands offices if you prefer.

As part of a leading pan-European critical service logistics business operating across 10 countries, you’ll join a growing international organisation where great service, personal development and making a difference are genuinely valued.

What You’ll Be Doing

As a Client Services Advisor, you’ll be a key point of contact for our clients and suppliers, taking ownership of enquiries and ensuring they receive a professional, proactive and positive experience.

No two days are exactly the same. You’ll solve problems, manage client relationships, work closely with colleagues across the business and help ensure we consistently deliver the high standards our clients expect.

Your Key Responsibilities Will Include

• Delivering service excellence and a consistently positive experience for our clients.
• Taking ownership of client enquiries from initial contact through to resolution.
• Resolving operational issues quickly and effectively, while keeping clients proactively informed.
• Working to achieve first-contact resolution wherever possible.
• Ensuring agreed client service levels (SLAs) are consistently achieved.
• Building strong and trusted relationships with clients and internal teams.
• Investigating and resolving internal invoice queries to help ensure clients are billed accurately.
• Identifying opportunities to improve processes, service, efficiency and cost.
• Going the extra mile to find solutions and deliver the best possible outcome for our clients.

What We’re Looking For

We’re looking for someone who genuinely cares about providing excellent service and enjoys taking ownership and getting things done.

You’ll be organised, confident communicating with different people and comfortable working in a busy environment where priorities can change quickly.

Ideally, You’ll Bring

• Customer service experience gained within a fast-paced logistics environment.
• Experience of proactively managing client or customer relationships.
• Excellent verbal and written communication skills.
• Strong organisational and prioritisation skills.
• A proactive, solutions-focused approach to problems.
• The confidence to take ownership of issues and see them through to resolution.
• A positive, energetic and collaborative approach.
• A genuine desire to deliver an excellent client experience.

Salary, Hours & Benefits

We want our people to feel rewarded and supported. In return for your contribution, you’ll receive:

• Starting basic salary of £27,802.12 per annum, with opportunities to increase over time through a salary scale based on experience and performance.
• 37.5 hours per week
• Weekend overtime rota, providing opportunities to earn additional pay alongside your basic salary.
• Remote working, with the option to work from one of our offices.
• 24 days' annual leave plus Bank Holidays.
• Your birthday off, plus one additional day off each year.
• Health Cash Plan Scheme.
• Company discount portal.
• Auto-enrolment pension scheme.
• Company events.
• Training and development opportunities.
• Opportunities to develop and progress your career within a growing international organisation.

Our Values

Everything we do at Carousel is underpinned by three core values:

Ownership

We empower our people to take responsibility, make decisions and deliver successful results against clear objectives.

Learning

We encourage everyone to develop, grow, share knowledge, ask questions and learn from experience.

Caring

We look out for each other and show genuine respect for our clients, colleagues, families, partners and the wider community.

Why Join Carousel?

At Carousel, you won’t simply be answering client queries. You’ll have the opportunity to take ownership, solve problems, build relationships and make a genuine difference to the service our clients receive.

You’ll be joining a supportive team within a successful and growing European logistics organisation, with the flexibility of remote working, the opportunity to earn additional pay through our weekend overtime rota, and genuine opportunities to develop your skills and progress your career.

If you’re passionate about great service, enjoy solving problems and want to be part of a business where your contribution matters, we’d love to hear from you.