Client Services Account Manager

Myrepeats; Leicester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a Client Services Account Manager to oversee high-value Key Accounts. This role involves providing exceptional customer service through various channels, including face-to-face meetings and calls. You'll be responsible for ensuring compliance with licensing regulations and managing customer queries effectively. With a focus on customer retention and revenue growth, this position offers a dynamic work environment with a hybrid model after training. If you are passionate about customer service and have a knack for account management, this is the perfect opportunity for you.

Qualifications

• Proficiency in Microsoft Office and fluent in English.
• Experience in Account Management and conducting face-to-face meetings.

Responsibilities

• Manage high-value Key Accounts and provide customer-centric service.
• Conduct customer meetings and handle inbound/outbound calls.

Skills

Microsoft Office (Word, Excel, Outlook, Teams)

Fluent in English (written and verbal)

Experience in Account Management

Business-to-business face-to-face meetings

Education

Minimum GCSEs grade 4 or above in English and Maths

Tools

CRM system

Job description

Join to apply for the Client Services Account Manager role at myrepeats.com.

Key Details

• Start date: 2nd June 2025
• Training: 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
• Hybrid working: Once competent, work 3 days in the office and 2 days from home
• Shift pattern: Monday to Friday, rotational shifts from 8am to 6pm

Role Purpose

The main purpose of the Client Services Account Manager is to manage high-value Key Accounts with a degree of complexity, through face-to-face, inbound, and outbound contact (telephone and email), providing efficient customer-centric service to support customer retention, revenue, and growth.

Responsibilities

• Accurately apply PRS for Music, PPL & VPL tariffs as part of The Music Licence
• Conduct face-to-face customer meetings, handle inbound and outbound calls, ensuring accurate licensing and compliance
• Research to support accurate licensing
• Respond effectively to customer queries, aiming for first-time resolution
• Handle email correspondence for account amendments and queries promptly
• Record customer information accurately in the CRM system
• Resolve customer queries and escalate when necessary
• Achieve all key performance indicators
• Understand Music Licensing and Copyright to provide accurate information
• Manage payments efficiently and follow up on outstanding payments
• Perform other reasonable tasks as required

Essential Skills and Qualifications

• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Minimum GCSEs grade 4 or above in English and Maths
• Fluent in English, both written and verbal
• Experience conducting business-to-business face-to-face meetings
• Experience in Account Management

Desirable Skills

• Experience in a contact centre environment
• Prior sales experience

Additional Information

PPL PRS is an equal opportunities employer committed to diversity and inclusion.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Marketing Services