Client Services Account Manager

Halmer Group; High Wycombe; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

31 days holiday

Company bonus

Free onsite parking

Company pension

Mon-Fri working

Job summary

Halmer Group in High Wycombe is seeking a Client Services Account Manager to join our established business. This role focuses on building strong customer relationships while coordinating projects and orders from brief to delivery.

You will mainly look after existing clients, including a key pharmaceutical account, ensuring projects are delivered accurately, on time and to the highest standard. Excellent communication with internal teams is essential.

Qualifications

• Exceptionally organised with strong attention to detail.
• Experience dealing with B2B customers.
• Strong communication via telephone, email and face-to-face.
• Commercial awareness and proactive relationship management.
• Able to manage multiple projects, orders and deadlines.

Responsibilities

• Manage existing client relationships and act as a key point of contact.
• Coordinate customer projects and orders from brief through to completion.
• Prepare estimates and quotations.
• Provide clear job instructions to operational teams.
• Monitor progress and proactively manage deadlines.
• Keep customers updated on project progress and delivery dates.
• Collaborate with internal departments to keep projects on schedule.
• Coordinate with external suppliers as required.
• Check specifications and proofs to meet customer requirements.
• Update internal systems and dashboards with progress data.
• Investigate and resolve any issues that arise.
• Prepare completed jobs for accurate billing.
• Identify opportunities to introduce additional services.
• Support colleagues and the wider team when required.

Tools

Microsoft Office

Job description

High Wycombe | Up to £35,000 | Permanent | Monday-Friday

31 days' holiday including bank holidays | Company bonus | Flexible working hours | Free parking

Are you highly organised, great with clients and someone who enjoys keeping multiple projects moving?

We are recruiting for a Client Services Account Manager to join a successful and established business in High Wycombe. This is a fantastic opportunity for someone who enjoys building strong customer relationships while coordinating projects and orders from initial brief right through to delivery.

You will primarily be looking after existing clients, including a key pharmaceutical account, ensuring projects are delivered accurately, on time and to the highest standard.

You’ll work closely with customers as well as internal production, operations, purchasing, warehouse, despatch and accounts teams, so you’ll need to be an excellent communicator who enjoys bringing everything together.

What you’ll be doing

• Managing existing client relationships and acting as a key point of contact
• Coordinating customer projects and orders from initial brief through to completion
• Preparing estimates and quotations
• Providing clear and accurate job instructions to operational teams
• Monitoring work in progress and proactively managing deadlines
• Keeping customers updated on project progress and delivery dates
• Liaising with internal departments to ensure projects remain on schedule
• Coordinating with external suppliers where required
• Checking specifications and proofs to ensure customer requirements are met
• Updating internal systems, dashboards and work-in-progress information
• Investigating and resolving any issues that arise
• Preparing completed jobs for accurate customer billing
• Identifying opportunities to introduce additional services to existing clients
• Supporting colleagues and the wider team when required

What we’re looking for

You could already be working as an Account Manager, Account Executive, Client Services Executive, Customer Account Manager, Project Coordinator or Customer Service professional

Most importantly, you’ll be:

• Exceptionally organised with strong attention to detail
• Confident managing multiple projects, orders and deadlines simultaneously
• Experienced in dealing with B2B customers
• Comfortable taking ownership and proactively progressing work
• A strong communicator by telephone, email and face-to-face
• Commercially aware with a natural approach to developing existing customer relationships
• Able to remain calm and find solutions when problems arise
• Confident using Microsoft Office and learning internal systems
• A genuine team player

Experience within print, packaging, manufacturing, pharmaceuticals, logistics, distribution or another order/project-led environment would be advantageous, but isn’t essential. Candidates from other sectors with strong transferable client management, project coordination and order-processing experience are encouraged to apply.

What’s on offer

• 31 days' holiday in total - 23 days' annual leave plus 8 bank holidays
• Additional holiday for long service**
• Company bonus**
• Free onsite parking**
• Company pension
• Monday to Friday working

If you're a proactive, organised and personable professional who enjoys looking after customers and taking ownership of projects from start to finish, we'd love to hear from you.