Customer Account Manager

HR Employment Ltd; Gloucester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company pension scheme

Company sick pay

31 days holiday including bank holidays

Free on-site parking

Training and development opportunities

Job summary

HR Employment Ltd in Gloucester is seeking an organised Administrative Account Handler to oversee client projects from quotation to delivery. You will ensure a professional service while managing client relationships effectively.

The ideal candidate will have strong organisational skills, a production or manufacturing background, and proficiency in Excel, Word, and Sage. Benefits include a competitive salary, pension scheme, and training opportunities.

Qualifications

• Must have excellent communication and customer service skills.
• Experience in production or manufacturing is essential.
• Must be able to manage client accounts directly.

Responsibilities

• Prepare quotations from client briefs.
• Process customer orders and manage supplier purchases.
• Resolve client queries professionally.

Skills

Excellent communication and customer service skills

Production / manufacturing background

Organizational and time-management abilities

Proficiency in Excel and Word

Understanding of financial processes

Tools

Sage

Job description

Location: Tewkesbury
Hours: 09 30 (1-hour lunch break)
Salary: Competitive, dependent on experience

We are a growing, fast-paced business specialising in Point of Sale (POS) and Point of Purchase (POP) production. We are looking for a proactive and organised Administrative Account Handler to join our Production team.

Reporting to the Production Team Leader, you will take ownership of client projects from quotation through to delivery and installation, ensuring a professional, accurate, and efficient service at every stage.

Key Responsibilities

• Prepare quotations from client briefs
• Process customer orders and manage supplier purchases
• Coordinate deliveries and installations
• Raise customer invoices and approve supplier invoices
• Handle client queries and resolve issues professionally
• Maintain accurate project costings and financial records
• Provide month-end work-in-progress reporting
• Support colleagues across the production administration team
• Carry out general administrative duties as required

About You

You will be a confident and organised individual who enjoys managing projects and building strong client relationships. You should have:

• Excellent communication and customer service skills
• Production / manufacturing background is essential
• Can handle a client account directly , ie. professional and confident
• Strong organisational and time-management abilities
• The ability to work independently and under pressure
• Good knowledge of Excel, Word, and Sage
• A sound understanding of financial processes
• A proactive approach and strong attention to detail

Experience within manufacturing, print, POS/POP, or a similar production environment would be advantageous, as would knowledge of logistics.

Benefits

• Competitive salary
• Company pension scheme
• Company sick pay (subject to length of service)
• 31 days holiday including bank holidays (pro rata)
• Free on-site parking
• Training and development opportunities
• Supportive and friendly team environment

If you are looking for a varied role where you can take ownership, develop client relationships, and play a key part in delivering high-quality projects, we'd love to hear from you.