Client Services Account Director

Tencil; London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading independent media agency is seeking an experienced Account Director to join their client services team. This role involves managing key accounts, leading a talented team, and driving strategic initiatives while focusing on results-driven relationships. The ideal candidate will combine leadership skills with strategic thinking and a hands-on approach to campaign management.

Benefits

Competitive salary

Comprehensive benefits

Continuous training and development

Career progression opportunities

Qualifications

• Proven experience in people management and team development.
• Strong commercial acumen to manage revenues.

Responsibilities

• Lead a team and manage key accounts with strategic direction.
• Serve as primary client contact, ensuring client needs are met.
• Oversee budget management and resource allocation.

Skills

Leadership

Strategic thinking

Creative problem-solving

Communication

Analytical thinking

Team collaboration

Organizational skills

Commercial acumen

Job description

EXCLUSIVELY FOR TENCIL CANDIDATES: you will receive a 50-50 split of our fee (5% of your starting salary) as a bonus over your first year. Delivering a more rewarding experience for the work you put in through the interview process and incentivising all the great work you will do in year one!

£50-60k depending on experience

Seeking a Dynamic Account Director for a Leading Media Agency

We're partnered with an innovative, independent media agency that excels at bridging the gap between brilliant ideas and measurable results. They're seeking an experienced Account Director to join their thriving client services team. This agency is renowned for its unique approach that delivers exceptional reach, reputation, and revenue for a diverse portfolio of brands.

About the Company

Our clients is a rapidly growing media agency, celebrated for its independent spirit and commitment to working with clients they truly believe in. With a team of nearly 100 specialists, they've achieved significant growth, garnered multiple awards, and recently welcomed prominent new clients across various sectors. They are also recognized as a top workplace within the industry, holding high regard for their dedication to employee learning and development.

This agency is built on a culture of creative thinking, strategic execution, and data-driven outcomes. They are passionate about understanding their clients' unique challenges and collaborating to craft market-leading strategies. Their independent status allows for flexibility and a focus on strong, results-driven relationships.

The Opportunity

As the Account Director, you will be a pivotal leader within the client management team. This role offers a stimulating mix of responsibilities, working across their flagship not-for-profit account and two commercial accounts (D2C CPG & FMCG) e ncompassing brand and performance-focused initiatives. You'll quickly establish strong client relationships, lead a talented team, and guide the strategic direction of your accounts while championing innovation and creativity.

The ideal candidate will possess a strong balance of leadership capabilities and hands-on involvement in campaign strategy, planning, delivery, and analysis.

Key Responsibilities

Your daily activities will involve directly managing a team, ensuring that all deliverables consistently meet high standards of quality and precision. You will serve as the primary client contact, collaborating closely with internal strategy, insight, AV, and digital teams to provide strategic guidance and drive exceptional client outcomes. A crucial aspect of this role is supporting the training and development of your team, fostering a culture of continuous growth and learning.

You will manage key accounts, some with long-standing relationships and others representing exciting new partnerships. This includes serving as the central liaison between the agency and client leads, building and nurturing robust relationships to ensure client needs are met and they receive unparalleled service. Internally, you will be responsible for budget management and forecasting, ensuring resource allocation aligns with contractual agreements and that key performance indicators and objectives are consistently met.

Skills & Experience

We are looking for an individual who can demonstrate:

Strong leadership abilities: Approachable and capable of earning team respect.

Strategic thinking: Possessing a long-term vision and the ability to identify and solve problems.

Creative problem-solving: Pushing boundaries to discover new market opportunities and revenue streams.

Exceptional communication and presentation skills.

Strong attention to detail and numerical proficiency.

Logical and analytical thinking: Able to construct compelling rationales for proposals.

Team collaboration: Fostering a positive team dynamic and spirit across the agency.

Excellent organizational skills: Ability to maintain and adhere to strict to-do lists and deadlines, with strong multitasking capabilities.

Deep understanding of media terminology and concepts: Fully conversant with digital media and capable of thinking across the entire media mix.

Proven experience in people management and team development.

Strong commercial acumen: Demonstrating the ability to manage and grow revenues.

Inspirational leadership: The capacity to inspire both clients and internal teams through your work.

Our client prides itself on a vibrant and supportive culture, driven by values and they actively solicit feedback through regular surveys to ensure all voices are heard and valued, fostering a truly inclusive environment.

In addition to working with talented industry professionals, the role offers a competitive salary, comprehensive benefits, and a strong emphasis on continuous training and development. This includes dedicated training time, partnerships with industry specialists, and ample opportunities for career progression within a supportive team.

Our client is committed to diversity and inclusion, welcoming applications from all backgrounds and dedicated to creating a workplace where everyone feels they belong and can thrive.

Does this sound like the next step in your career? If you are a passionate and experienced Account Director seeking a challenging yet rewarding opportunity with a leading independent media agency, we encourage you to connect with us to learn more.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Staffing and Recruiting

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