Client Service & Sales Advisor

Serve Talent; Chelmsford; On-site; GBP 24,000 - 28,000; Full time

Job summary

Serve Talent seeks a proactive Customer Service & Sales Advisor fluent in Mandarin to support clients in the International Property Awards. This full-time role involves building client relationships and encouraging engagement with additional products. The position is based in Chelmsford, offering a competitive salary of £24,000 plus uncapped commission, alongside benefits including annual leave and pension.

Benefits

Free on-site parking

28-day annual leave

Pension

Qualifications

• Fluency in both spoken and written Mandarin and English.
• Experience in customer services and sales.
• Strong telephone manner and good organizational skills.

Responsibilities

• Provide guidance and support for clients in compiling Awards entries.
• Introduce existing clients to additional products and up-sell.
• Communicate clearly and confidently in both Mandarin and English.

Skills

Fluency in Mandarin

Communication skills

Sales skills

Organizational skills

Job description

Customer Service & Sales Advisor - Mandarin Speaking

Location: Chelmsford, Essex

Job Type: Full Time

Salary: A£24,000/annum + Uncapped Commission

Overview:
International Property Media runs the International Property Awards - the world's largest programme recognising excellence in the property industry. We have been operating for over 30 years from our offices in Chelmsford, Essex.

Each year we receive thousands of Awards entries from hundreds of countries across the globe.

The Customer Service & Sales role is to build a good rapport with clients who have entered our property awards, with a particular focus on Mandarin-speaking clients. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.

At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone's input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.

Responsibilities & Duties:

* Provide guidance and support for clients in compiling and supplying their Awards entries.
* Introduce existing clients to additional products and up-sell where appropriate.
* Chase clients for their entries and payments.
* Support the Customer Services department in general.
* Communicate clearly and confidently in both Mandarin and English, primarily via telephone and email.

Requirements:

* Fluency in both spoken and written Mandarin and English.
* Strong telephone manner.
* Prior experience in customer services and sales.
* Good organisational and planning skills.
* Some flexibility is required with working hours to accommodate different time zones.
* Additional language skills are beneficial but not essential.

The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.

The role is based in our Chelmsford office, with the majority of client communication by telephone and email.

Salary and Benefits:

* A£24,000 per annum
* Uncapped commissions
* Free on-site parking
* 28-day annual leave
* Walking distance to Chelmsford town centre and travel services
* Pension