Client Service Manager Milton Keynes Service Charge

TC Group; Milton Keynes; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Group life assurance 4 x salary

Group income protection

26 days annual leave excluding bankhol

Opportunity to purchase additional hol

Birthday day off

Health cash plan

Hybrid working between office and home

Quarterly functions and events

Employee benefits portal access

Employee Assistance Programme

Employee Referral Bonus

Regular training and development

Job summary

TC Group in Milton Keynes is seeking a Client Service Manager to lead a high-impact service charge team. The role balances client relationship management with portfolio oversight, driving growth opportunities and ensuring top-tier service.

The successful candidate will oversee service charge accounts, guide a team, and engage with senior leadership to shape strategy and sustainable growth across our national client base. This is a hybrid role with clear ownership and development opportunities.

Qualifications

• Strong accounting background with experience reviewing work.
• Excellent written and verbal communication skills.
• Highly organised with a methodical workload approach.
• Advanced MS Office skills, particularly Excel.
• Service charge accounting knowledge desirable.

Responsibilities

• Build strong client relationships with regular online and in-person engagement.
• Identify growth opportunities within existing clients to expand the portfolio.
• Own portfolio performance, including billing targets, recoveries, debt management and forecasting.
• Coach and develop Senior and Executive Accountants through on-the-job support.
• Identify training needs and drive development plans, escalating where required.
• Build your personal brand to promote the team, with an active LinkedIn presence and content creation.
• Champion continuous improvement, driving efficiency and service enhancements across the team.
• Support adoption and development of our bespoke software ForSite across teams and clients.
• Stay up to date with sector developments and share knowledge across the team.

Skills

Accounting background

Communication skills

Independent & collaborative

Organised

Service charge accounting knowledge

Tools

Excel

Job description

Hours

Monday to Friday, 37.5 hours per week with flexible, hybrid working

Holiday

26 days annual leave (excluding bank holidays)

About the Client Service Manager role

We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We’re business advisors and accountants, with over 30 years of experience we’ve honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses.

We have an exciting opportunity for a Client Service Manager to join our award-winning service charge team in Milton Keynes – our TC SEM offices were recently recognised in the Sunday Times Best Places to Work 2026 and are the UK’s largest residential service charge specialist practice.

This is a high impact, varied role where you’ll manage a portfolio of key clients, delivering exceptional service while driving growth opportunities.

You’ll oversee and review service charge accounts and factual findings assignments performed alongside guiding your team to deliver at the highest standard, and ensuring clients receive a consistently outstanding experience. You’ll also drive portfolio workflow, practice management, and support strategic client planning.

Working closely with senior leadership, you’ll help shape and deliver a strategy that drives sustainable, profitable growth across our national client base.

At TC Group, we’ll give you the tools to succeed, what you do with them is up to you. This is your chance to innovate, take ownership, and drive your own success.

Key responsibilities will include:

• Build strong client relationships, delivering exceptional service through regular online and in-person engagement
• Identify growth opportunities within existing clients to expand the portfolio and support wider business development
• Own portfolio performance, including billing targets, recoveries, debt management and forecasting
• Coach and develop Senior and Executive Accountants through on-the-job support
• Identify training needs and drive development plans, escalating where required
• Build your personal brand to promote the team, with an active LinkedIn presence and content creation
• Champion continuous improvement, driving efficiency and service enhancements across the team
• Support adoption and development of our bespoke software ForSite across teams and clients
• Stay up to date with sector developments and share knowledge across the team

About you

We are looking for candidates with the following skills and experience:

• Strong accounting background with experience reviewing work
• Excellent written and verbal communication skills
• Confident working independently and collaboratively
• Highly organised with a methodical approach to workload management
• Advanced MS Office skills, particularly Excel
• Service charge accounting knowledge (desirable)
• Proactive, with a strong desire to learn and develop

Full benefits available for the Client Service Manager

• Group life assurance 4 x salary
• Group income protection
• 26 days annual leave excluding bank holidays
• Opportunity to purchase additional holiday days
• Birthday day off
• Health cash plan
• Hybrid working between office and home
• Quarterly functions and events
• Access to our employee benefits portal – cashback and vouchers on everyday purchases
• Employee Assistance Programme
• Employee Referral Bonus – we’re always looking for talented individuals to join our team
• Regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations

About us

TC Group is growing and changing at quite a pace! We’re an ambitious group of people with the same aim – to create a consistent, high-quality experience for our clients. Like us, our client list is growing – we’re supporting more and more of the UK’s ambitious business owners, SME’s and large Corporations and it’s a real team effort. We’re helping them make courageous decisions to grow their businesses.

We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds.

We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship.

Standard benefits across all offices. Please refer to the advert for the full benefits available. Holiday entitlement Pension scheme Group life assurance Access to our corporate reward scheme Employee Assistance Programme Opportunity to develop your skills and progress within the firm Regular training and development